Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC•Mooresville, NC

1d•$17•Onsite

About The Position

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities! As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance. As a Shift Supervisor your objective is to model, teach, and demonstrate MOD’s purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant. You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift. In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Requirements

Minimum of one (1) year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer or informal leader.
Proven ability to prioritize and make decisions.
Must be at least 18 years old.
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
Ability to be a calming presence in periods of high volume.
Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law.
Proficient in written and oral communication.
Ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week, including peak demand hours.

Responsibilities

Ensure the right squad member is in the right place and doing the right work to always support guests (deployment).
Complete Deployment Charts and make adjustments throughout the day to keep daily operations running smoothly.
Train newly hired/promoted squad and support the team through new program rollouts and initiatives.
Ensure operating systems and equipment are maintained to meet restaurant goals, including restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
Use and reference MOD tools and standards to ensure food safety in both Back of House and Front of House.
Listen, acknowledge, and resolve any squad member and/or guest concerns, escalating issues as appropriate.
Manage cash within the shift in an accurate and responsible manner, including making change, accessing cash in the safe, processing refunds, etc.
Take inventory and place orders as needed.
Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.