Restaurant Shift Supervisor QSR Pagoda

PF Changs China Bistro • St. Petersburg, FL

5d • $19 - $23 • Onsite

About The Position

The Shift Supervisor at Pagoda Asian Grill will play a vital role in ensuring the smooth and efficient operation of our restaurant during assigned shifts. This position will lead by example, providing exceptional customer service, and guiding the team members to deliver the same level of excellence. This position is an excellent opportunity to develop leadership skills and make a positive impact on our customers' dining experience.

Requirements

• Previous experience in a restaurant or fast-food environment preferred.
• Must be able to accurately and effectively communicate with other team members.
• Requires strong leadership and communication skills.
• Have ability to work in a fast-paced, high-energy environment.
• Basic math and cash handling skills.
• Food safety certification is a plus.
• Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet and assist customers with a friendly and welcoming attitude.
• Ensure an exceptional customer experience by maintaining cleanliness, orderliness, and excellent service standards.
• Handle customer inquiries, concerns, and feedback professionally and efficiently.
• Supervise and motivate team members during the shift.
• Delegate tasks and responsibilities to ensure smooth operations.
• Provide guidance, training, and feedback to team members to improve performance.
• Oversee food preparation, including cooking, plating, and presentation, to meet Pagoda Asian Grill quality standards.
• Maintain a safe and clean work environment by following food safety and sanitation guidelines.
• Monitor and manage prep lists to minimize waste and ensure product availability.
• Assist in receiving and storing food and supply deliveries.
• Accurately handle cash transactions, including opening and closing registers.
• Ensure the accuracy of cash drawers and report any discrepancies.
• Complete shift reports, including sales and inventory data, as required by management.
• Communicate any operational issues or concerns to the restaurant manager.

Benefits

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed