Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC

10d•Onsite

About The Position

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities! As a Restaurant Shift Leader at MOD you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD’s purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience. In this job, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

Requirements

Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility)
Minimum of 1 year of customer service or restaurant experience
Must be at least 18 years old
Previous experience coaching, teaching and inspiring others
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
Customer service skills and a proven ability to remain calm and focused
Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.

Nice To Haves

Experience successfully providing on-the-job training to others in a rapidly changing environment
Experience as a shift lead in a retail environment

Responsibilities

Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers
Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages
Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate
Keyholder responsible for cash within the shift in an accurate manner
Take inventory and place orders as needed and directed by the GM
Conduct coaching in the moment
Manage shift duties checklists and address/escalate any equipment malfunctions
Focus on the growth and well-being of the Squad and celebrate wins