Shift Manager TB40897-Pentagon

Taco Bell•Arlington, VA

6d•Onsite

About The Position

As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures. Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.

Requirements

Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
Knowledge of food safety regulations and best practices in food handling.
Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Must be eligible to work in this country.

Nice To Haves

College degree in Hospitality Management or related field (preferred).
Certification in food safety (e.g., ServSafe) is advantageous.

Responsibilities

Supervise and coordinate the activities of restaurant crew members during your shift.
Delegate tasks effectively and ensure team members understand their responsibilities.
Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
Monitor inventory levels and order supplies as needed to meet operational demands.
Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
Train new hires on restaurant policies, procedures, and job responsibilities.
Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
Implement strategies to maximize profitability and optimize operational efficiency.
Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards.
Take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others.
Making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner.
Ensuring that the restaurant is a safe place for Team Members to work and customers to visit.
Solving customer complaints quickly and with a smile.
Providing feedback to Team Members in a positive manner.
Communicating openly and honestly with the Restaurant Management team.
Following cash, security, inventory, and labor policies and procedures.