About The Position

We are seeking an experienced Restaurant Shift Manager to oversee daily operations and help drive the restaurant's revenue, profitability, and quality goals. This role requires strong leadership skills and a commitment to maintaining high standards of production, service, and customer satisfaction.

Requirements

  • Proven experience as a Restaurant Shift Manager or General Manager
  • Strong background in customer service management
  • Solid food and beverage knowledge
  • Bilingual proficiency in English and Spanish
  • Comfortable using restaurant management software
  • Strong leadership, coaching, and people skills
  • Sound financial management abilities
  • Valid driver's license
  • Reliable means of communication (phone or equivalent)
  • Flexibility to work irregular hours, including nights, weekends, and holidays

Responsibilities

  • Coordinate overall restaurant operations during assigned shifts
  • Deliver excellent guest service and ensure customer satisfaction
  • Respond promptly and professionally to customer complaints
  • Uphold high product quality standards
  • Organize and supervise shift activities
  • Evaluate staff performance and provide constructive feedback
  • Forecast requirements and manage inventory levels
  • Ensure compliance with sanitation and safety regulations
  • Monitor and control operational costs
  • Support brand promotion efforts
  • Foster a positive, motivating work environment through hands-on leadership
  • Perform additional duties as needed
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