Restaurant Shift Leader

Wingstop•Carpentersville, IL

12d•$15 - $17•Onsite

About The Position

A Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!

Requirements

Minimum of 2 years of previous food service, retail or restaurant supervisory experience
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
Passion for hospitality and serving the guest
Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor

Nice To Haves

Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned

Responsibilities

Assisting the General Manager in staffing the restaurant timely and efficiently with carefully selected team.
Ensuring the restaurant environment is safe at all times for both team members and guests.
Creating the culture in the restaurant through respect, recognition and reward.
Working well with others and supporting the Wingstop Team.
Working well under pressure and at a fast pace.
Listening well to team members and providing feedback.
Assisting all other positions when necessary.
Greeting all guests in a timely manner (3-5 seconds at most).
Ensuring that each guest has a positive, long-lasting impression of the Wingstop experience.
Handling all orders and inquiries in a friendly and professional manner.
Providing a quality product to all guests with quick and friendly service.
Immediately notifying the General Manager of all guest issues or complaints.
Resolving low level guest issues with efficiency and a positive attitude.
Controlling cash, property, product and equipment; building sales, controlling labor and food costs.
Maintaining operational standards and requirements in the restaurant.
Identifying and communicating maintenance problems to the Facilities Department.
Maintaining all facilities to Wingstop’s company standards.
Ensuring communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
Using Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team.
Leveraging the support of the Restaurant Support Center.
Ensuring all risk management issues are in compliance with company standards.