Restaurant Shift Leader

RRG of Jacksonville•Baxley, GA

7d•Onsite

About The Position

The Restaurant Shift Leader role is focused on delivering sales and positive results through Guest and Operations coordination. This hourly position supports the Restaurant General Manager and Assistant Manager in managing operations during assigned shifts while driving key performance outcomes.

Requirements

Must be at least eighteen (18) years of age or older.
High school diploma or equivalent.
Minimum of one year of first-line supervisory experience, preferably in a restaurant or customer service environment.
Must pass a pre-employment background check upon conditional offer.
SERV Safe certification or the ability to obtain it upon hire.
Strong communication, customer service, and teamwork skills.

Responsibilities

Direct the team and ensure all food items are prepared and served according to brand, company, and health department regulations.
Coach team members to follow guidelines for food preparation and production management.
Motivate and direct team members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
Supervise crew members in the preparation of menu items to ensure compliance with all Burger King Corporate (BKC) Operations and Sanitation standards.
Ensure that staff maintain an exceptional level of customer service and that orders are taken in a prompt, accurate, and courteous manner.
Always ensure an adequate level of staffing and service.
Maintain a clean restaurant environment by performing cleaning tasks in the lobby, restrooms, kitchen, and exterior areas.
Manage cash control per policy and count cash on hand at shift changes and at closing.
Monitor and ensure the accuracy of all cash, sales, and inventory control records during the shift.
Complete end-of-shift and end-of-day paperwork and count as needed.