Restaurant Service Staff

Kalahari Resorts & ConventionsPocono Township, PA
Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Restaurant Service Staff. This role can encompass a Busser or Food Runner position. As a Busser, the primary responsibility is to work closely with the front-of-house team to ensure tables are cleaned and sanitized quickly, preparing them for the next guests. As a Food Runner, the role involves delivering food orders from the kitchen to guests accurately and efficiently. The successful candidate will embody the company's Promise to 'Lead with Love,' guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. This involves providing friendly, responsive service to create a dining experience that exceeds guest expectations. Hourly wages vary, and the position includes tips.

Requirements

  • General food and beverage knowledge involving at least 1 year of front-of-the-house operations is preferred
  • A leadership style rooted in collaboration, respect, and service to others.
  • Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with the resort management team

Responsibilities

  • Oversee daily operations of delivering food orders from the kitchen to the guests in an accurate and quick manner
  • Answer questions about food, beverage, restaurant functions, services, and resort services and activities
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food, beverage, and service. Respond promptly and courteously to their needs and requests
  • Take dirty tableware to dish room and place silverware, dishes, glassware, etc. in the appropriate areas for washing
  • Communicate with server and hostess/host to assure efficient seating, table utilization and customer service
  • Remove used tableware between courses; clear and reset tables after guests leave and between seating, promptly clean tabletops, chairs and booths. Check floor and clean as required. Reset and arrange tabletops

Benefits

  • Career growth opportunities with promotion from within
  • 401(k) matching
  • paid time off
  • holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career
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