Restaurant Service Manager

O'Charley's•Reynoldsburg, OH

18h•Onsite

About The Position

This role is responsible for restaurant operations, including driving and building sales and profitability. The manager will ensure that each guest has a highly satisfying dining experience, characterized by excellent service and adherence to standards. The position involves providing direction, training, and coaching to team members, while understanding and demonstrating O’Charley’s standards, policies, and procedures, including the Vision of “A Passion to Serve” and the Mission of focusing on guests, colleagues, stakeholders, and communities. The manager must consistently embody O’Charley’s Values: Respect, Excellence, Communication, Inclusion, Performance, and Ethics.

Requirements

2 years of restaurant bar management experience
Full Service experience
A proven track record of achieving results and building a winning team
General knowledge of operational procedures and shift positions
Experience managing and training hourly team members
Previous bartender manager / bar management experience in a full service restaurant bar environment is preferred.

Responsibilities

Manage restaurant operations, driving sales and profitability.
Ensure guest satisfaction with the entire dining experience, including service and standards.
Provide direction, training, and coaching to team members.
Understand and demonstrate O’Charley’s standards, policies, and procedures.
Uphold O’Charley’s Vision of “A Passion to Serve” and Mission.
Demonstrate O’Charley’s Values: Respect, Excellence, Communication, Inclusion, Performance, and Ethics.
Manage restaurant front of house / service teams.
Work as a member of the restaurant management (AM) team.