Restaurant Service Manager
About The Position
The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, while maintaining a commitment to excellence. As a brand ambassador, the manager upholds company standards, provides unbridled hospitality, and creates memorable guest experiences. The role also fosters a culture of continuous improvement and a “better for being here” mentality. Red Robin is a high-volume, full-service burger restaurant with a laid-back atmosphere and a uniquely quirky vibe. The company emphasizes connection, fun, generosity, belonging, and growth opportunities.
Requirements
- Must be 21 years of age.
- Two years of management experience.
- Open availability, including nights, weekends, and holidays.
- Reliable transportation.
- Strong communication and exceptional leadership skills.
- Ability to motivate, inspire, and develop a passionate team.
- Strong P&L knowledge.
- Ability to obtain certifications or permits required by state or local law.
- Working knowledge of Microsoft Excel, Outlook, and Word.
Nice To Haves
- Knowledge of local and state health codes.
- Experience with Workday, Aloha, NBO, and Hot Schedules.
- Experience managing a team.
Responsibilities
- Ensure seamless day-to-day restaurant operations during assigned shifts.
- Uphold company standards as a brand ambassador.
- Provide hospitality and create memorable guest experiences.
- Motivate, inspire, and develop a team dedicated to execution, hospitality, and service.
- Foster continuous improvement.
Benefits
- Uncapped restaurant bonus program.
- Referral bonuses.
- Free shift meal and 50% discount on Red Robin food for family.
- Closed on Thanksgiving and Christmas.
- Growth opportunities.
- Variable bonus, subject to qualifications and requirements.
- Employee Stock Purchase Program, subject to qualifications and requirements.
- Paid parental leave, subject to qualifications and requirements.
- Health, vision, dental, life, accident, critical illness, and hospital indemnity coverage, subject to qualifications and requirements.
- 401(k) retirement plan with company match up to 4% of pay, subject to qualifications and requirements.
- Paid time off accrued at 0.03846 hours for each hour worked.
- Full salary provided for workweeks that include Thanksgiving Day or Christmas Day when restaurants are closed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
