Restaurant Server

AJS Hotels•Louisville, KY

13h•Onsite

About The Position

Preparing restaurant tables with special attention to sanitation and order. Attending to patrons upon entrance to the restaurant. Presenting menus, serving, and helping patrons select food/beverages while ensuring the best guest experience.

Requirements

High School Diploma or GED
Legal age to serve alcohol
Attention to detail
Basic mathematical skills
Excellent written and verbal communication skills
Fluency in English verbal and non-verbal
Basic computer skills
Ability to suggestively sell restaurant menu items, beverages, and wines

Responsibilities

Ensuring that all applicable safety regulations are communicated and adhered to by personal example
Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons
Immediately report all injuries to Loss Prevention, as well as the manager on duty
Support the vision, mission, and service standards of the Galt House Hotel by providing positive, consistent service that exceeds guest expectations
Taking food and beverage orders using suggestive selling techniques
Accurately conveying special requests or allergies to the kitchen
Establish rapport with guests to build loyal and satisfied customers
Interact with guests in a friendly/fast manner
Present menu, answers questions, and suggest food and beverage items
Detailed knowledge of both food and beverage menu selections, including major ingredients, appearance, texture, quality standards, garnish, and presentation methods
Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system
Clean and reset tables immediately after guests depart
Input orders into the pos system and ensure transmission of food orders are verified by the kitchen
Anticipate guests� needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day
Maintain complete knowledge of: Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and Restaurant dress code.
All liquor brands, beers, and non-alcoholic selections, correct glassware, and garnishes in the restaurant.
The characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Performs all duties and maintains knowledge of all standards and procedures
Follows all safety, health, and sanitation guidelines
Be familiar with all Hotel services/features and local attractions/activities
Complete opening and closing side duties as assigned
Guide the activities of the assigned Steward/Busser to ensure optimum service to guests
Other duties as assigned