Restaurant Server

Mile Marker One Waterfront Restaurant•Gloucester, MA

1d•Onsite

About The Position

Mile Marker One - Waterfront Dining is seeking a Server to assure unforgettable experiences for restaurant guests. Mile Marker One is a restaurant serving breakfast, brunch, lunch and dinner and is open year-round. We're set on a beautiful marina with indoor dining, igloo dining, and an outdoor deck experience. Servers and bartenders are dedicated to making sure every guest has a wonderful time. We have live music sometimes with dinner, wine tasting dinners, and more. Currently, we are open 5 days a week, but in the late spring, we open 7 days a week. Mile Marker One is a fun, friendly restaurant featuring amazing scallops, oysters, seafood, burgers, and lobster rolls. In the Summer and Fall, we are very fast-paced. In the Winter and Spring, we feature amazing food and wine pairing dinners, tequila dinners, and more. We host corporate events, rehearsal dinners, private and semi-private dining both in our restaurant and event space. We are attached to a hotel with an indoor heated pool and jacuzzi. This position is seasonal.

Requirements

Previous experience as a Server in a fast-paced restaurant environment preferred.
Excellent communication and interpersonal skills with a positive and friendly attitude.
Strong customer service orientation with a genuine desire to please guests.
Ability to multitask, prioritize, and work efficiently under pressure.
Basic knowledge of food and beverage service procedures.
Familiarity with POS systems is a plus.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Must be able to stand and walk for extended periods and carry trays of food and beverages.
Must be of legal age to serve alcohol in Massachusetts.

Nice To Haves

Certification in responsible alcohol service (e.g., TIPS) is a plus.

Responsibilities

Approach guests with a warm and welcoming demeanor, introduce yourself, and establish rapport.
Possess thorough knowledge of our menu items, including ingredients, preparation methods, daily specials, and potential allergens. Be able to answer guest questions accurately and make recommendations.
Take food and beverage orders accurately, utilizing our point-of-sale (POS) system efficiently and ensuring all modifications and special requests are clearly communicated to the kitchen and bar.
Adhere to established service standards, ensuring timely and efficient delivery of food and beverages, pre-bussing tables, and anticipating guest needs.
Take beverage orders, serve drinks responsibly, and have knowledge of our beer, wine, and cocktail selections.
Maintain cleanliness and organization of assigned tables, ensuring they are properly set, cleared, and reset promptly.
Present guest checks accurately, process payments efficiently using the POS system, and handle cash and credit card transactions with integrity.
Address guest complaints and concerns promptly and professionally, seeking assistance from management when necessary to ensure guest satisfaction.
Collaborate effectively with other team members, including hosts, bussers, kitchen staff, and bartenders, to ensure smooth and efficient service.
Be knowledgeable about the restaurant's history, ambiance, and any special events or promotions.
Follow all safety and sanitation procedures to ensure a clean and healthy environment for guests and staff.
Complete assigned side work duties, including stocking stations, preparing condiments, and ensuring the overall cleanliness of the service areas.
Suggestively sell appetizers, beverages, desserts, and specials to enhance the guest experience and increase sales.