Restaurant Server

Spire Hospitality•Nashville, TN

2h•Onsite

About The Position

The Restaurant Server provides food and beverage service, including taking orders and delivering items, in a friendly, courteous, helpful, timely, and professional manner to achieve a high level of guest satisfaction. The role is part of the Food & Beverage – Outlets team at the DoubleTree by Hilton- Nashville Downtown, which features the Fourth and U restaurant and bar, live music on Thursday through Saturday, 343 rooms, a full-service Starbucks, and 15,000 square feet of event space. The server maintains a clean, properly set station; greets guests and explains specials and promotions; records and confirms orders; enters orders into the point-of-sale system; retrieves, checks, and delivers food with appropriate condiments; replenishes beverages; checks guest satisfaction; promotes desserts and specialty coffees; presents checks; and assists with clearing, resetting, restocking, and cleaning. The position requires compliance with applicable liquor regulations and hotel safety, health, and operating standards. No prior experience is required. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities is acceptable. Associates may work varying schedules based on hotel business needs. Regular attendance and a neat, clean, well-groomed appearance are required.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, service-ware, and menu items.
English reading, writing, and speaking ability sufficient to understand menus and promotions, record orders, and communicate with guests.
Ability to remember, recite, and promote menu items.
Ability to continuously transport large trays weighing up to 30 pounds through a crowded room during a shift.
Ability to obtain any government-required licenses or certificates.
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Regular attendance and compliance with hotel rules and operating standards.

Nice To Haves

Prior hospitality experience.
CPR certification and/or First Aid training.
Additional language ability.

Responsibilities

Check the station before, during, and after the shift for proper setup and cleanliness.
Greet guests courteously and explain specials and restaurant promotions.
Record guest orders and repeat them to confirm accuracy.
Enter orders into the point-of-sale computer for the kitchen.
Retrieve completed orders weighing up to 30 pounds, confirm accuracy, and deliver them with appropriate condiments.
Follow state, federal, and corporate liquor regulations when serving alcoholic beverages, including restrictions concerning minors and intoxicated guests.
Replenish beverages and check with guests about their satisfaction.
Market and serve dessert items or specialty coffees upon request.
Present checks promptly.
Assist bus staff with clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking side stands.
Perform assigned general cleaning using standard hotel cleaning products and adhere to health standards.
Perform other related duties as assigned.
Maintain regular attendance and a neat, clean, and well-groomed appearance.
Comply with hotel rules and regulations for the safe and efficient operation of hotel facilities.