The Preston Server

Sonesta Hotels•St. Louis, MO

1d•Onsite

About The Position

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service.

Requirements

1-2 years of restaurant serving experience or comparable experience
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor

Responsibilities

Greet all guests and take beverage and food orders in a prompt and professional manner.
Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
Wash dishes, as needed.
May receive guest payments and process transactions as outlined in the cash and charge procedures, as needed.
May assist with other duties as assigned.
Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guesthe t’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone
Build solid relationships with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.