Restaurant Server at Revivalist

Valor Hospitality Partners•Huntsville, AL

About The Position

The Restaurant Server at Revivalist ensures that guests have an enjoyable dining experience by providing prompt and courteous food and beverage service. The role includes greeting customers, taking and serving orders, accommodating special requests, staying attentive throughout the dining experience, and answering questions about menu items and specials. The server also handles guest checks and payments, completes opening and closing side-work, and maintains clean, presentable service areas. A clean, professional appearance and a friendly, courteous demeanor are expected, including tactful handling of customer service issues.

Requirements

High school education or equivalent experience.
Three to six months of experience in a food and beverage services environment or establishment.
TIPs certification.
Vision sufficient to clearly see detailed guest checks, computer printouts, written instructions, and the entire restaurant in dimly lit conditions.
Manual coordination to punch buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to read, speak, and understand English.
Ability to lift, push, and carry 20–40 pounds.
Ability to stand continuously for long periods.
Ability to communicate information and hotel services to management, staff, and guests.

Responsibilities

Greet restaurant customers and take food and drink orders, accommodating special needs and requests.
Serve orders and remain attentive to customers throughout the dining experience, meeting or exceeding restaurant service standards.
Complete restocking and cleaning duties, including opening and closing side-work as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, wait station, and kitchen service area, meeting state and local health board requirements.
Control guest checks according to established procedures and legibly document required information as orders are taken and processed.
Receive guest payments and ensure the accuracy of guest checks and payment methods.
Attend all pre-meal and departmental meetings in person.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
Use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
Perform other duties as assigned, requested, or deemed necessary by management.