Server

Boyne Resorts•Cottonwood Heights, UT

16h•Onsite

About The Position

Our Servers are crucial to creating exceptional dining experiences. This position delivers individual, personal service and builds the kind of positive guest interactions that bring people back. We are looking for people who are guest-focused, professional, consistent, and detail-oriented, and who see service as a craft worth mastering. Servers at Brighton also represent the resort and the community. Guests will ask about the mountain, the canyon, and what to do next, and you will have the answer, or know exactly who does. At Brighton, hospitality is not a department; it is how we operate. Every guest, from a first-time skier to a lifelong regular, should leave feeling genuinely cared for. We hold ourselves to Brighton's own standard of service, and we pursue excellence in the details: clean spaces, accurate orders, warm greetings, and teammates who have each other's backs.

Requirements

Age 21+
Current food handler permit and required alcohol server training/certification, or ability to obtain within 30 days of hire
Passion for guest service and the hospitality industry
Strong communication skills and the ability to stay calm, cool, and collected under pressure
Flexible availability during ski season, including weekends, evenings, and holidays
Willingness to provide the best experience for all guests, regardless of personal feelings

Nice To Haves

Prior table-service experience in a restaurant, resort, or hospitality setting
POS experience
Knowledge of wine, beer, and cocktails
Ability to ski or snowboard

Responsibilities

Greet guests warmly and promptly, guide them through the menu, make confident recommendations, and set the tone for the meal.
Anticipate needs, read each table, and pace the meal to suit the guest, whether it is a quick lunch between runs or a long dinner celebration.
Handle guest concerns with ownership: listen, apologize sincerely, resolve quickly, and involve a manager when needed.
Build knowledge of Brighton Resort and the surrounding community and share it with guests.
Provide the best possible experience for every guest, regardless of personal feelings.
Take orders accurately, enter them correctly in the POS, and communicate special requests, modifiers, and timing clearly to the kitchen and bar.
Run and present food and beverages, check back at the right moments, and keep tables clean and organized throughout the meal.
Facilitate table turnover with excellent communication and without rushing the guest.
Process checks and payments accurately; follow tip-reporting and guest-recovery procedures.
Know every menu item: ingredients, preparation, allergens, and daily features, and communicate allergy and dietary information to the kitchen with care.
Develop working knowledge of beer, wine, spirits, cocktails, and non-alcoholic and hot beverage offerings; recommend and suggest-sell naturally and honestly.
Attend pre-shift meetings and menu tastings and stay current on specials, 86'd items, and promotions.
Complete required alcohol server training and maintain valid certification as required by law and resort policy.
Verify legal drinking age, refuse service to minors and to guests showing signs of intoxication, and follow all state laws and resort alcohol policies.
Complete opening, closing, and side-work checklists with minimal direction.
Set, bus, and reset tables to standard; polish glassware and silverware; keep stations, service areas, and dining rooms impeccably clean and organized.
Showcase our cleanliness standards by busing and maintaining order throughout every shift.
Adjust to volume by switching outlets or duties as management requests, and step into any support role (hosting, bussing, food running, point of sale) to support the guest experience.
Maintain positive, respectful relationships with the kitchen, bar, and support teams.
Learn and follow Brighton's service standards to better serve our guests.
Follow all food safety, sanitation, and allergen protocols, including handwashing, glove use, cross-contact prevention, and health department standards.
Wear the required uniform, slip-resistant footwear, and any assigned personal protective equipment (PPE), appropriate for indoor and outdoor conditions.
Use and store cleaning chemicals only as trained, following Safety Data Sheet (SDS) guidance; never mix chemicals.
Report injuries, near-misses, spills, equipment problems, and unsafe conditions to a supervisor immediately.
Follow the resort's emergency, evacuation, and incident-reporting procedures.
Carry trays and service items safely across indoor floors, stairs, and outdoor decks and patios in wet, snowy, or icy conditions.