Restaurant Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Rockwall, TX

13d•Onsite

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. This role involves the service of food and/or beverage, including order-taking and delivery, in a friendly, courteous, helpful, timely, and professional manner to ensure a high level of guest satisfaction. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Requirements

Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Hold a current Food Handler Card or be in the process of being certified.
Hold a valid TABC license.
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service ware.
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
Ability to comprehend and apply written product labeling instructions for safe application of products and processes.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage equipment, e.g., coffee maker.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
Lifting Fifty (30) pounds maximum.
Constant standing & walking required.
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Responsibilities

Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
Check station before, during and after shift for proper set-up and cleanliness.
Record guest orders, repeating them back for accuracy.
Input orders into the Point of Sale computer.
Retrieve orders from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
Abide by all State, Federal and Corporate liquor regulations regarding serving alcohol.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve dessert items or specialty coffees upon request.
Assist with clearing and resetting tables.
Perform all assigned side work, including replenishing condiments and restocking.
Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
Present checks to guests promptly.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, property damage or loss to supervisor/manager.
Provide for a safe work environment.
Maintain a neat, clean, and well-groomed appearance.
Perform any related duties as requested by supervisor/manager.
Assist other Restaurant Personnel when needed.