Restaurant Server

Hollander Hospitality•Portland, OR

7d•Onsite

About The Position

The Crowne Plaza Portland Downtown - Convention Center is seeking a Restaurant Server to join our team. The Restaurant Server provides prompt and courteous service to all restaurant guests according to company standards while ensuring overall guest satisfaction and profit maximization. At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Requirements

Knowledge of principles of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
Knowledge of food and beverage products, preparation, handling and service techniques, and other food and beverage standard operating procedures.
Knowledge of health codes, food sanitation and safety practices.
Knowledge of state liquor service regulations.
Knowledge of standard cash handling procedures.
Demonstrated proficiency with Point of Sale (Micros preferred) computer system or similar.
High school diploma or equivalent.
One year food service experience.
Valid Food Handlers Permit required.
Valid Alcohol Server Permit required.

Responsibilities

Provides prompt and courteous service to all restaurant guests according to company standards.
Ensures overall guest satisfaction and profit maximization.
Answer guest questions regarding menu items, describe ingredients and preparation of each dish and make knowledgeable suggestions.
Communicate effectively in the English language, both in writing and verbally.
Add, subtract, multiply and divide to accurately handle money, give correct change, balance till and prepare cash drops.
Serve alcohol responsibly.
Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
Establish and maintain a positive professional relationship with co-workers to ensure efficient food and beverage service and overall guest satisfaction.
Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.