Restaurant Server | Kips Irish Pub | Weekend Availability Required
About The Position
This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and promptness to guests dining in the restaurant. Follows CSM and brand standards of quality to ensure guest satisfaction. Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Follows all CSM cash handling/POS procedures. Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies. Follows CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties within or outside the normal scope of responsibilities.
Requirements
- TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
- Must have one or more years of previous guest service experience.
- Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
- Must be able to be able to constantly be walking while prepping, and delivering food and beverage to guests.
- Must have the ability to speak, understand, and write English in order to meet guest’s needs.
- High school diploma/GED or equivalent experience required.
- Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
- Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
- Weekend Availability Required
Nice To Haves
- TIPS or CARE beverage service certification
Responsibilities
- Preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.
- Adhering to all health regulations and local liquor laws.
- Delivering exceptional guest service and promptness to guests dining in the restaurant.
- Following CSM and brand standards of quality to ensure guest satisfaction.
- Anticipating and responding to guests in a friendly, positive and timely manner.
- Providing the highest quality service and establishing appropriate rapport with all guests.
- Understanding and following CSM guest service recovery program, and suggesting ideas and responding to feedback to maximize guest satisfaction scores.
- Listening attentively, taking orders accurately, and using proper serving techniques.
- Being knowledgeable about specials and promotions and actively up-selling menu items to maximize revenue potential.
- Following all CSM cash handling/POS procedures.
- Completing all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
- Following CSM procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adhering to cost controls to reduce expenses and waste.
- Dispensing/delivering food and beverages and maintaining a clean and safe work area in accordance with CSM, local, state, and federal regulations.
- Following all CSM procedures for guest/associate incidents.
- Being knowledgeable of hotel emergency procedures.
- Producing required volume of work by planning, organizing and prioritizing work duties.
- Adhering to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
- Attending all required department and hotel meetings.
- Working as a team player in meeting guest needs, and actively contributing to the efforts of other departments when necessary.
- Completing all assigned duties within or outside the normal scope of responsibilities.
Benefits
- medical
- dental
- vision insurance plans
- company-paid life insurance
- short term disability coverage
- company-paid long term disability coverage for eligible employees
- 401(k) plan with company match
- tuition reimbursement
- voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
- time-off
- scholarship program
- generous hotel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
