Turtle Jacks West Kelowna Server Full-Time

Days Hospitality Limited Careers • West Kelowna, BC

19h • Onsite

About The Position

A Server is responsible for taking orders and serving of food/beverages to guests in a friendly, timely and efficient manner. Engage their customers and creates a positive experience for guests. Ensure that the highest standards of hospitality are demonstrated at all times. The Server professionally represents the restaurant & hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.

Requirements

• Serving It Right certification
• Brand and company required training as outlined during on boarding and as identified throughout your employment.
• Enthusiastic, attentive and approachable.
• Strong interpersonal and relationship building skills.
• Excellent verbal communication skills.
• Effective multi-tasker with the ability to continuously reprioritize daily activities.
• Available to work flexible hours including late evenings, weekends, holidays and to work on-calls as needed.
• Ability to work well under pressure in a fast paced environment.
• Strong organizational and decision-making skills.
• Maintain a workplace environment that understands and respects policies and procedures.
• Represent the restaurant/hotel and the brand in a professional manner at all times.
• Desire ongoing professional development.

Responsibilities

• Take orders accurately and serve food and beverages in a professional and courteous manner.
• Familiar with all drink and food menus, advise guests on which menu items to purchase and make recommendations about pairing food with beverages.
• Assist the bartenders in mixing drinks, preparing for simple orders such as draft or bottled beer.
• Observe guests and ensure tables are enjoying their food and beverages.
• Respond quickly to guest requests or complaints in a professional manner to ensure appropriate action is taken. Inform supervisors and follow up to ensure guest satisfaction.
• Answer the phone with the appropriate greeting and answer any questions within your ability.
• Routinely clean, organize work areas, glassware, and silverware.
• Keep all service areas and work stations stocked appropriately and to note items out of stock on weekly order sheet.
• Collect payments from customers, process credit card transactions, and accurately manage cash transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed