AM Server (Saturday/Sunday)

Sonesta Hotels•Charlotte, NC

23h•Onsite

About The Position

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service.

Requirements

Previous restaurant, hotel, or hospitality experience preferred.
Strong guest-service and communication skills.
Ability to work effectively in a fast-paced environment.
Ability to multitask while maintaining accuracy and professionalism.
Basic knowledge of food and beverage service preferred.
Ability to operate or learn the restaurant POS system.
Must be dependable, punctual, professional, and team-oriented.
Must meet applicable age requirements for serving alcoholic beverages.
Alcohol-service and/or food-handler certification may be required based on local regulations.

Responsibilities

Warmly greet and acknowledge guests in a timely and professional manner.
Create a welcoming dining experience from the guest's arrival through departure.
Introduce yourself and provide knowledgeable guidance regarding menu selections.
Anticipate guest needs and provide attentive service without requiring guests to repeatedly request assistance.
Check back with guests after food and beverages are delivered to ensure satisfaction.
Respond promptly and professionally to guest questions, concerns, and special requests.
Immediately communicate guest concerns or service recovery opportunities to a supervisor or manager.
Thank guests genuinely and invite them to return.
Maintain professional and positive communication with guests and team members at all times.
Maintain thorough knowledge of restaurant menus, daily specials, ingredients, preparation methods, beverages, and available substitutions.
Accurately take food and beverage orders and enter them into the hotel's point-of-sale system.
Confirm order details, modifications, allergies, and special dietary requests when applicable.
Communicate allergy or dietary concerns immediately and according to established food-safety procedures.
Deliver food and beverages accurately, efficiently, and according to established service standards.
Properly course meals and monitor timing between appetizers, entrées, desserts, and beverages.
Maintain appropriate table maintenance throughout the dining experience.
Clear used plates, glassware, and utensils promptly and professionally.
Prepare and present guest checks accurately.
Process cash, credit card, room charges, and other approved payment methods according to hotel procedures.
Ensure all transactions, discounts, voids, and room charges are processed accurately.
Understand that every guest interaction is an opportunity to enhance the experience while supporting restaurant revenue.
Suggestively sell appetizers, beverages, entrées, desserts, and other menu offerings when appropriate.
Recommend menu items confidently based on guest preferences.
Promote daily specials, featured beverages, and hotel food and beverage offerings.
Maintain knowledge of current promotions and restaurant offerings.
Accurately record all food and beverage sales through the POS system.
Protect hotel revenue by ensuring every item served is properly entered and accounted for.
Complete assigned opening and closing duties thoroughly and on time.
Prepare restaurant sections prior to service.
Ensure tables, chairs, menus, glassware, silverware, and service areas are clean and properly arranged.
Stock server stations with necessary supplies before and throughout the shift.
Complete assigned side work before leaving.
Properly clean and reset tables for incoming guests.
Maintain appropriate levels of silverware, glassware, condiments, napkins, and other service supplies.
Communicate incomplete work or operational concerns to the manager before leaving the property.
Maintain a clean, organized, and guest-ready restaurant throughout the entire shift.
Clean tables and service areas promptly.
Ensure floors and walkways remain free of debris, spills, and potential safety hazards.
Immediately address or report spills and safety concerns.
Keep server stations and POS areas clean and organized.
Follow all sanitation, food handling, and department requirements.
Maintain appropriate personal hygiene and comply with hotel appearance and grooming standards.
Work collaboratively with servers, bartenders, hosts, cooks, dishwashers, banquet staff, and hotel leadership.
Assist fellow team members during high-volume periods without waiting to be asked.
Communicate professionally with culinary team members regarding orders, modifications, timing, and guest concerns.
Support restaurant operations wherever needed to ensure a seamless guest experience.
Maintain respectful communication even during high-volume or challenging situations.
Participate in pre-shift meetings, training, and departmental meetings as required.
Help create a positive work environment focused on hospitality, teamwork, accountability, and respect.
Provide basic information regarding hotel amenities and services.
Professionally assist hotel guests with general questions or connect them with the appropriate department.
Understand procedures for posting restaurant charges to guest rooms.
Provide consistent service to individual travelers, groups, airline crews, corporate guests, and other hotel customers.
Recognize that restaurant service directly impacts the guest's overall impression of the hotel.
Report to work on time, in proper uniform, and prepared to begin work at the scheduled start time.
Maintain reliable and consistent attendance.
Follow established call-out and attendance procedures.
Remain available during scheduled shifts based on operational and business needs.
Understand that weekends, holidays, evenings, and peak business periods are an important part of hotel restaurant operations.
Follow all hotel safety and security procedures.
Follow applicable food safety and sanitation requirements.
Comply with responsible alcohol-service requirements and applicable laws.
Properly handle cash, credit cards, guest information, and hotel property.
Immediately report accidents, injuries, unsafe conditions, suspicious activity, or guest incidents to management.
Complete all required hotel and departmental training.