Server - PM

Leisure Sports, Inc.•Aliso Viejo, CA

1d•Onsite

About The Position

To ensure a pleasant and enjoyable dining experience for all customers at the Citrus Fresh Grill. Greet customers with a smile as they are seated, describing the daily specials and offering to take drink orders. Take customer orders in a service-oriented manner, demonstrating complete knowledge of all menu items and ingredients, employing suggestive selling skills where appropriate. Recognize regular customers and anticipate their needs. Process orders promptly, and deliver meals as soon as they are prepared by the kitchen. Check in with assigned tables often, and process payments efficiently. Offer a parting wish to all customers and thank them for coming to our restaurant.

Requirements

Personable, Friendly Demeanor
Customer Service and Cleanliness Obsession
Team Player, Leadership Skills
Professionalism, Responsibility
Enthusiasm, Hustle, Achievement Orientation
General Food Service/Restaurant Knowledge and Experience
Write, read, speak, hear and see
Stand and walk for prolonged periods
Bend, lift and carry up to 40 lbs.
Perform manual dexterity and coordination – handling breakables and hot dishes
Perform general housekeeping work

Responsibilities

Warmly greet customers to the Restaurant as they are seated (get to know and use the names of regular customers)
Offer a menu to each customer, describe the daily specials, ask if they would like water, and take drink orders
Assist customers in selecting their food orders; make suggestions where appropriate
Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
Be knowledgeable about all menu items, their garnish, contents and preparation methods; be prepared to answer any customers questions in a direct, concise way
Be flexible with customers regarding special requests; allow substitutions wherever possible
Enter orders into the POS system promptly; make sure special requests are spelled out plainly for the line cooks; return menus to the station
Check in with assigned tables; refill drinks as needed or requested; give customers updates on their order as appropriate
Deliver meals to customers as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
Stop by at least once to make sure customers are enjoying their meal and have everything they need
Bring customers their check at the appropriate time; never have them wait
Process customer payments accurately and efficiently; no voids or deletes without management approval
Offer all customers a parting wish and thank them for coming to the Restaurant
At start of shift, check assigned station to ensure neatness, cleanliness and stocking
Bus tables; ensure table tops are clean and dry; condiments stocked; places set (four per table)
Keep soda stations stocked with silverware, napkins, glasses, pitchers, wet and dry rags
Refill condiment containers, water pitchers, coffee pots, etc. as needed
Follow all Restaurant opening and closing procedures for servers as outlined by the Restaurant Manager and as applicable
Assist with catered functions (in both the conference room and restaurant) as requested
Cross-train in other restaurant positions
Other responsibilities as assigned by the Food and Beverage Manager