Restaurant & Retail Associate - Santa Monica

Ghirardelli Chocolate Company•Santa Monica, CA

7d•Onsite

About The Position

Ghirardelli is seeking motivated individuals to join their team as Restaurant & Retail Associates. This role involves merchandising, stocking, and providing excellent guest service while selling premium chocolate products. The company emphasizes tradition, innovation, and making life a bite better, fostering personal and professional growth. As a key brand ambassador, the associate will contribute to a world-class guest experience and help shape the future of Ghirardelli.

Requirements

Must be 18 years old.
High Energy.
Reliable.
Strong Work Ethic.
Able to work all shifts including Nights and Weekends.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse work team and meet adversity with professionalism.
Ability to manage time effectively.
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service.
Ability to operate a dishwashing machine.

Nice To Haves

Previous retail experience is desirable.

Responsibilities

Merchandise, stock, and provide excellent guest service while selling Ghirardelli's Premium Chocolate line.
Represent the company image correctly to maintain brand image and equity.
Perform various tasks including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
Provide exceptional Guest service.
Manage cash handling and credit card processing procedures.
Assemble proprietary retail items per Recipe Guidelines.
Maintain adequate supply of all retail product on the sales floor and in back stock.
Ensure all product is appropriately priced and signed per Company Guidelines.
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.
Maintain detailed knowledge of all products, pricing, and Company History.
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
Gift-wrap items for sale per Company Guidelines and Standards.
Follow Food Safety guidelines and maintain clean and sanitary conditions for table tops, serve ware, floors, and trash receptacles.
Keep all Fountain and Condiment supplies stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion.
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.
Properly Set Up, Maintain, and Break Down Fountain Area.
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.
Maintain the proper level and all required ice cream flavors.
Keep knowledge level current of all fountain products and their required preparation.
Work as a "Topper" or "Scooper" as needed.
Perform "Semi-Table Service" function as part of overall Guest Satisfaction.
Maintain all Candy Making equipment and supplies in good working order, and know all recipes.