Restaurant & Retail Associate - San Diego

Ghirardelli Chocolate Company•San Diego, CA

1d•Onsite

About The Position

Ghirardelli is seeking Restaurant & Retail Associates to join their dynamic team in San Diego. This role involves merchandising, stocking, and providing excellent guest service while selling premium chocolate. Ghirardelli values tradition and innovation, aiming to be the top choice for premium chocolate and making life a bite better. Employees are considered brand ambassadors, and the company supports personal and professional growth. The Restaurant and Retail division has grown significantly over 48 years, and the company's objective is to be America's #1 premium chocolate company. Success depends on each other, and this role is crucial to the future of the company and providing a world-class guest experience.

Requirements

Must be 18 years old
High school diploma preferred
Previous retail experience is desirable
Must be High Energy
Reliable
Have a Strong Work Ethic
Able to work all shifts including Nights and Weekends
Basic math computation skills
Strong oral and written communication skills
Ability to work with little or no supervision
Ability to work with a diverse work team and meet adversity with professionalism
Ability to manage time effectively
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Ability to operate a dishwashing machine

Nice To Haves

Previous retail experience is desirable

Responsibilities

Provide exceptional Guest service
Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Assemble various proprietary retail items per the Recipe Guidelines
Maintain adequate supply of all retail product both on the sales floor and in back stock
Ensure all product is appropriately priced and signed per Company Guidelines
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
Maintain detailed knowledge of all products, pricing, and Company History
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Gift-wrap as needed items for sale per Company Guidelines and Standards
Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
Properly Set Up, Maintain, and Break Down Fountain Area
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
Maintain the proper level and all required ice cream flavors
Keep knowledge level current of all fountain products and their required preparation
Work as a "Topper" or "Scooper" as needed
Perform "Semi-Table Service" function as part of overall Guest Satisfaction
Maintain all Candy Making equipment and supplies in good working order, and know all recipes