Restaurant Operations Support Manager- WinStar World Casino

Traditions Hospitality Group

4d • Onsite

About The Position

Traditions Hospitality Group is seeking an experienced, high-impact leader to join our team as a Restaurant Operations Support Manager—a General Manager–level role designed for professionals who thrive in fast-paced, high-volume environments and can step in wherever leadership is needed most. This unique position plays a critical role across our fast-casual concepts, providing operational leadership and stability across multiple locations. Whether stepping in as Acting General Manager or supporting existing leadership teams, you’ll ensure seamless operations, exceptional guest experiences, and strong financial performance at every assignment. In this role, you’ll take ownership of day-to-day operations, staffing, and business performance while quickly integrating into different teams and environments. You’ll lead by example—driving consistency, coaching teams, upholding brand standards, and ensuring compliance across all areas of the business. From managing labor and cost controls to resolving guest concerns and supporting company initiatives, your leadership will directly impact operational success. We’re looking for a candidate with 5+ years of restaurant management experience, ideally in high-volume settings, and a strong foundation in operations, financial management, and guest service excellence. You bring exceptional communication, sound judgment, and the ability to adapt quickly while maintaining professionalism and integrity. Experience with reporting systems (InfoGenesis preferred) and strong organizational and problem-solving skills will set you apart. This is a hands-on, highly dynamic role that requires flexibility, including nights, weekends, and holidays. You’ll spend extended time on your feet in active restaurant environments, performing a variety of physical tasks while maintaining a strong focus on safety and efficiency. If you’re a proven leader who can step into any operation, inspire teams, and deliver results, this is your opportunity to make a meaningful impact across Traditions Hospitality Group.

Requirements

• Minimum of 5+ years of restaurant management experience, preferably in a high-volume environment.
• Strong knowledge of business and management principles, including operations, staffing, and financial performance.
• Strong understanding of guest service principles, including guest needs assessment and satisfaction.
• Knowledge of financial management, including labor control and cost management.
• Knowledge of laws, regulations, and compliance standards within the food service industry.
• Excellent communication skills, both written and verbal.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to adapt quickly and work effectively in changing environments and teams.
• Proficient computer skills, including reporting and operational systems (InfoGenisis preferred).
• Demonstrates professionalism, sound judgment, and integrity in all situations.
• Ability to read and understand information and ideas presented in writing.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Must wear slip-resistant shoes at all times.
• Must follow all safety guidelines, including proper lifting techniques.

Nice To Haves

• Experience with reporting systems (InfoGenesis preferred)

Responsibilities

• Provide operational leadership and stability across multiple fast-casual restaurant locations.
• Step in as Acting General Manager or support existing leadership teams.
• Ensure seamless operations, exceptional guest experiences, and strong financial performance.
• Take ownership of day-to-day operations, staffing, and business performance.
• Quickly integrate into different teams and environments.
• Lead by example, driving consistency, coaching teams, upholding brand standards, and ensuring compliance.
• Manage labor and cost controls.
• Resolve guest concerns.
• Support company initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed