Restaurant Operations Manager

SSP • Dulles, VA

6d • $95,000 - $100,000 • Onsite

About The Position

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Dulles International Airport (IAD). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards. Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.

Requirements

• High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
• Minimum five (5) Years in a Restaurant General Manager capacity.
• Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems.
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members.
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• P&L expert level with ability to teach and coach General Managers

Nice To Haves

• Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
• Full Service and Quick Service restaurant experience preferred.
• Culinary background is desirable.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
• Hold GMs accountable for execution, results, and consistency
• Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
• Drive performance across: Food quality and execution, Guest experience and service standards, Labor, food cost, and controllables, Compliance, safety, and brand standards
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
• Ensure systems, processes, and reporting are consistently followed
• Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
• Identify gaps, address underperformance, and celebrate wins
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

Benefits

• Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
• SSP 401(k) Plan with Employer Matching
• PTO – Starting at 80 hours a year
• 6 Premium Paid Holidays
• Paid Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED