Restaurant & Operations Manager

Lucky Strike Entertainment • Wilmington, DE

15d • Onsite

About The Position

Lucky Strike Entertainment is seeking a dynamic Restaurant and Operations Manager to lead food and beverage, bar, and bowling operations. This role involves ensuring excellent hospitality, driving revenue through sales and guest engagement, and building a high-performing team. The manager will be responsible for daily operations across all departments, including kitchen, bowling, and arcade, maintaining service flow and hospitality standards. A key aspect of the role is financial management, including labor, food and beverage costs, inventory, and achieving daily financial targets. The manager is expected to be actively involved on the floor, supporting both front-of-house and back-of-house staff, resolving guest issues, and fostering a culture of accountability. Ensuring the center is operationally and guest-ready during high-volume shifts is crucial.

Requirements

• 3 or more years of leadership experience in restaurant, hospitality, or high-volume food and beverage operations
• A proven ability to drive food and beverage sales and build teams that deliver it consistently
• Experience training and developing hourly leaders in fast-paced environments
• A floor-first management style with a strong read on guest experience
• Solid financial acumen including labor, food cost, inventory, and P&L contribution
• Comfortable lifting up to 50 lbs and standing or walking for extended periods
• Flexible availability including nights, weekends, and holidays

Responsibilities

• Lead daily operations across food and beverage, bar, kitchen, bowling, and arcade, maintaining service flow and hospitality standards every shift
• Drive revenue through sales-focused service, upselling, guest engagement, and event support
• Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well
• Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets
• Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability
• Ensure the center is operationally ready and guest-ready through every high-volume shift

Benefits

• Medical, Dental, and Vision plans
• Wellness resources
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Bowling, Boomer's, and Waterpark discounts
• Retail discounts
• Event discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed