Restaurant Operations Manager

Picnic Delivery • Chicago, IL

2d • Onsite

About The Position

As a Territory Restaurant Manager, you’ll own restaurant supply for the XYZ region: find the right restaurants, sign the partner, and make sure they deliver: enough capacity, prepped on time, packaged properly, with menus and photos worth ordering from. That means real ownership and real accountability from day one. You’ll spend time in facilities and restaurants, tasting food and talking to operators.

Requirements

• 5+ years of relevant experience, including at least 2 managing a team
• Background in restaurants, food delivery, marketplaces, hospitality, or supply-side operations
• Experience owning a supply base or partner portfolio, spanning both acquisition and ongoing performance
• Working knowledge of restaurant operations: kitchen workflow, POS systems (Toast, Square, Clover), menu management, ticket flow
• Comfortable with data: lateness reports, dashboards, and Google Sheets should not slow you down

Nice To Haves

• Spanish is a plus given the team is based in Bogotá

Responsibilities

• Selection. Selection depth and cuisine coverage are a key KPI. You decide where it comes from: brick-and-mortar partners, standalone restaurants, and CK facility operators (with CK sales). You make sure every hub has real options at the different price tiers.
• Restaurant performance. Signing, onboarding, launch, and ongoing health. You own the capacity model, drive on-time prep, and make the pause and unpause calls. If a partner’s prep-by times slip in month three, that’s yours to diagnose and fix.
• Menu quality. Menus, hero shots, item photos, tags, descriptions, and ratings are your product surface. You curate items that travel well and make sense as a single packed lunch, and eliminate recurring defects: missing photos, broken modifiers, misleading prices, items the kitchen doesn’t make.
• The team. You work with a Bogotá-based team across restaurant sales and onboarding, menu operations, and frontline support (POS, printers, tablets). You set the standards, SLAs, and routing, and improve the systems behind the work.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed