Restaurant & Operations Manager

Lucky Strike Entertainment•Wilmington, DE

1d•Onsite

About The Position

Our Restaurant / Entertainment Managers help bring the vision of bowling, arcade games, amazing parties, and delicious food to life every day for guests of their centers. This role is active, requiring coordination of multiple team members and real-time problem-solving. Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they assume responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid their day-to-day, these managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff. This position is a great place to start for those aspiring to become a General Manager at one of our centers.

Requirements

2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
Bachelor’s Degree
The ability to supervise center operations staff
Strong Team Player
Exceptional “People Developer”
Customer Service Pro
Knowledge of POS register systems
Ready to fill in for your center’s General Manager as needed
Strong guest service sensibility
Strong interpersonal and communication skills
Flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays
Dedicated team player who’s great at developing the talents of your team

Responsibilities

Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints
Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience
Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)
Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues
Recruit, hire, train, and schedule a talented team of hourly center staff
Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...
Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.