LN Venues, Restaurant Operations Director

LIVE NATION ENTERTAINMENT INC•New Orleans, LA

48d•Onsite

About The Position

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Recruitment, Training & Development Recruit, onboard, and train department managers and supervisors Conduct annual performance appraisals for management and supervisory staff Develop and mentor managers and supervisors to support career growth and operational excellence Provide performance counseling and ensure all disciplinary and termination procedures comply with HOB guidelines Facilitate effective inter-departmental communication and collaboration Support team members in their job functions as needed Ensuring Optimal Guest Experience Maintain the appropriate HOB environment that reflects brand standards Uphold all HOB guest service standards consistently Maintain high-level guest relations and resolve issues proactively Enhancing Revenue & Controlling Costs Oversee HOB systems for cost controls and inventory management Assist the General Manager in preparing annual budgets, planning processes, and quarterly operating plans Develop and implement strategies to generate and enhance revenue Manage controllable expenses and establish effective cost control systems Take calculated, creative risks to enhance revenue opportunities Ensuring Environmental Quality & Ambiance Ensure the atmosphere supports a quality guest experience through attention to lighting, sound, temperature, cleanliness, sightlines, table maintenance, VIP seating, and overall presentation Maintain and enforce standard operating procedures Ensure all applicable health and safety requirements are met or exceeded Essential Personal & Interpersonal Skills Maintain a positive, solutions-oriented attitude Apply objectivity and sound judgment in all circumstances Listen empathetically to management and hourly team members Behave professionally to maintain and enhance the positive image of HOB Maintain composure and de-escalate volatile situations effectively Show respect by considering the rights and dignity of others Communicate assertively in a candid, non-aggressive manner Uphold personal integrity by abiding by and supporting company values and principles

Requirements

State or county licensure/certification requirement and Responsible Alcohol Awareness Training Certification or equivalent
High school diploma or equivalent
3-5 years of high-volume restaurant experience
Minimum 2 years of supervisory experience
Proven experience managing purchasing, receiving, and inventory systems
Previous P&L responsibility and working knowledge of accounting principles
Ability to lift up to 75 lbs (for liquor pulls, beer kegs, etc.)
Work in a fast-paced, loud, and sometimes stressful environment
Frequent lifting and bending required
Ability to wear a radio earpiece during scheduled shifts
Ability to stand for prolonged periods of time

Nice To Haves

College degree
TIPS certification or equivalent
Responsible Alcohol Service certification

Responsibilities

Recruit, onboard, and train department managers and supervisors
Conduct annual performance appraisals for management and supervisory staff
Develop and mentor managers and supervisors to support career growth and operational excellence
Provide performance counseling and ensure all disciplinary and termination procedures comply with HOB guidelines
Facilitate effective inter-departmental communication and collaboration
Support team members in their job functions as needed
Maintain the appropriate HOB environment that reflects brand standards
Uphold all HOB guest service standards consistently
Maintain high-level guest relations and resolve issues proactively
Oversee HOB systems for cost controls and inventory management
Assist the General Manager in preparing annual budgets, planning processes, and quarterly operating plans
Develop and implement strategies to generate and enhance revenue
Manage controllable expenses and establish effective cost control systems
Take calculated, creative risks to enhance revenue opportunities
Ensure the atmosphere supports a quality guest experience through attention to lighting, sound, temperature, cleanliness, sightlines, table maintenance, VIP seating, and overall presentation
Maintain and enforce standard operating procedures
Ensure all applicable health and safety requirements are met or exceeded
Maintain a positive, solutions-oriented attitude
Apply objectivity and sound judgment in all circumstances
Listen empathetically to management and hourly team members
Behave professionally to maintain and enhance the positive image of HOB
Maintain composure and de-escalate volatile situations effectively
Show respect by considering the rights and dignity of others
Communicate assertively in a candid, non-aggressive manner
Uphold personal integrity by abiding by and supporting company values and principles

Benefits

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match

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