LN Venues, Operations Manager (Xfinity Center)

Live Nation Entertainment • Mansfield, MA

1d • $66,000 - $83,000

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Recruits, hires, trains, and supervises all part-time staff/supervisors, including but not limited to: Department Managers, Receptionist, Security, Guest Experience, and Ushers/Ticket Takers Oversees the new hire recruitment and onboarding of staff using the application Workday and ensures that all employee data is managed properly Actively manage all aspects of special events Manages VIP Events related to shows Develops and oversees overhead expense budget for house departments, creates Flash reports for each show Assists, in coordination with the general manager, in preparation of the annual operations budget Maintains and monitors records of all incident reports and workers comp claims- investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary Ensure all departments are adequately staffed for every event (comparative to budgets and for each event type). Monitor and manage payroll every week, accurately submit all hours worked for team members into the payroll system for timely processing Oversee the issuing of all venue credentials, business card orders, invoices, etc. Ensure record keeping and proper filling of; Pre-Event Inspection Reports, Event-Related Incident Reports, Workman Comp/General Liability Claims Assists in the yearly permitting process for the venue Oversee the ordering, fulfillment, and delivery of all venue gear and uniforms In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training; manages any guest resolution necessary Ensure optimum operating condition of all amphitheater equipment Implementation and execution of all Live Nation policies, procedures, and programs Reviews advances in technology about crowd and traffic control techniques and devices and makes recommendations to management Develop and implement a recruiting program for seasonal event staff and other seasonal positions Development and maintenance of municipality relationships including police, fire, rescue, traffic, and other departments Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events Coordinate with Regional Facilities Manager to develop long-term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs Other duties as may be assigned WHAT THIS PERSON WILL BRING Candidate is a proven leader with strong management and communications skills Extensive knowledge of venue operations and facility management is required Minimum two years experience as House/Operations Manager or a comparable role Experience dealing with police and public officials Along with venue, the General Manager represents the company and facility in all political and community matters and acts as a liaison with local municipalities Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers Previous experience with labor union contracts and management required Computers skills, Microsoft Word, Excel and Outlook Excellent oral and written communication skills are essential Experience using Workday or timekeeping systems is a plus BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $66,000.00 USD - $83,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Requirements

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Along with venue, the General Manager represents the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Previous experience with labor union contracts and management required
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential

Nice To Haves

• Experience using Workday or timekeeping systems is a plus

Responsibilities

• Recruits, hires, trains, and supervises all part-time staff/supervisors, including but not limited to: Department Managers, Receptionist, Security, Guest Experience, and Ushers/Ticket Takers
• Oversees the new hire recruitment and onboarding of staff using the application Workday and ensures that all employee data is managed properly
• Actively manage all aspects of special events
• Manages VIP Events related to shows
• Develops and oversees overhead expense budget for house departments, creates Flash reports for each show
• Assists, in coordination with the general manager, in preparation of the annual operations budget
• Maintains and monitors records of all incident reports and workers comp claims- investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary
• Ensure all departments are adequately staffed for every event (comparative to budgets and for each event type).
• Monitor and manage payroll every week, accurately submit all hours worked for team members into the payroll system for timely processing
• Oversee the issuing of all venue credentials, business card orders, invoices, etc.
• Ensure record keeping and proper filling of; Pre-Event Inspection Reports, Event-Related Incident Reports, Workman Comp/General Liability Claims
• Assists in the yearly permitting process for the venue
• Oversee the ordering, fulfillment, and delivery of all venue gear and uniforms
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training; manages any guest resolution necessary
• Ensure optimum operating condition of all amphitheater equipment
• Implementation and execution of all Live Nation policies, procedures, and programs
• Reviews advances in technology about crowd and traffic control techniques and devices and makes recommendations to management
• Develop and implement a recruiting program for seasonal event staff and other seasonal positions
• Development and maintenance of municipality relationships including police, fire, rescue, traffic, and other departments
• Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events
• Coordinate with Regional Facilities Manager to develop long-term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Other duties as may be assigned

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed