LN Concerts, SVP, Venues Operations - LATAM
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Senior VP of Operations will drive operational excellence, operational efficiency, best practices, team leadership, and financial performance while ensuring each venue meets standards and delivers world-class service.
Requirements
- 7+ years of senior operations leadership in hospitality, venue management, or related industries
- Proven track record in managing multi-site operations across international markets
- Fluent in English and Spanish (Portuguese a plus)
- Strong financial acumen and experience with P&L management
- Exceptional leadership, communication, and cross-cultural management skills
- Willingness to travel across South America
Responsibilities
- Lead and manage regional operations across multiple venues in South America, including Sao Paulo, Buenos Aires, Lima, and others to come.
- Develop and execute strategic plans to optimize performance, guest satisfaction, and profitability
- Oversee each venue’s Operations Directors and ensure alignment with company goals and KPIs
- Oversee all operational activities to optimize venue efficiency and performance across both event days and daily procedures.
- Foster strong collaboration between local teams and outsourced service providers through effective contract management
- Oversee that all operational aspects of live events, from load-in to load-out, ensure seamless show execution
- Ensure that each venue establishes crowd flow management, ingress/egress, and emergency protocols for events and daily routines
- Ensure compliance with local regulations, permits, and licensing
- Establish relationships with promoters and artists’ production teams in different markets
- Support recruitment and training of venue operations staff, including front-of-house, maintenance, security, and housekeeping
- Foster a culture of accountability, hospitality, and continuous improvement
- Lead cross-functional coordination with marketing, ticketing, and programming teams
- Coordinate the development and implementation of SOPs for all operational departments
- Ensure the implementation of consistent operational standards, safety protocols, and service excellence throughout the venues, together with the venue’s operational teams
- Ensure teams collaborate with Event Booking and Sales to support sponsors and clients’ activations, event riders, and efficient conversions
- Drive cost control, budgeting, and forecasting across the region
- Ensure compliance with local regulations and labor laws
- Build and maintain strong relationships with local stakeholders, vendors, and partners
- Travel regularly to venues across the region for oversight and support
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
