LN Venues, IT Manager

Live Nation Entertainment

2d

About The Position

As a member of the Venue Nation IT team, the Regional Venue IT Manager will join a talented, diversified team that supports all network and information technologies at over 150 Live Nation Venues across North America. As a member of the team, this individual will operate as a regional resource in the Southern Atlantic area to help facilitate continuity with internal, external support teams and strategic vendors. The chosen candidate can expect to gain real-world event experience and an intimate understanding of IT service delivery concepts as you learn valuable collaborative, operational and procedural skills in an exciting/dynamic industry.

Requirements

• A mature attitude and measured approach to relationship management.
• Strong advocacy for efficient and standardized operations.
• An ownership approach to issue resolution.
• Outstanding customer service etiquette through written and verbal communications
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Ability to elicit cooperation from internal and external teams, gracefully or firmly as the situation dictates
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Identify risk of missing deadlines and collaboratively resolve conflicts
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support
• Must be a self-starter with the ability to work well within a team environment and manage productive relationships with individual stakeholders.
• Ability to exercise sound and mature judgment in complex, high pressure situations.
• Understanding of network design theories
• Knowledge of the TCP/IP network stack and OSI model
• CompTIA + Certification or equivalent on the job experience required
• 5+ years of working experience in a customer driven support role for an organization similar to our size
• Ability to provide both hands-on solutions and keep on top of projects
• Ability to deliver training and communicate standards to IT stakeholders as well as internal and 3rd party service delivery teams
• Proficient with Microsoft Office applications, including VISIO and Excel
• Strong oral and written communication skills
• Flexible schedule required as many of our events occur in evenings, on weekends, and sometimes holidays.
• Well maintained vehicle that can be used for work purposes.
• Mobile phone and associated cellular access.
• Ability to travel at least 50% of the time
• Ability to lift 50lbs
• Ability to climb ladders up to 15ft

Nice To Haves

• CCNA is preferred
• Knowledge and practical experience with RF engineering concepts in a high density wireless environment is preferred.
• Familiarity with the Zendesk ticketing platform including navigation and reporting preferred.

Responsibilities

• Successful candidate will be familiar with and act as an advocate for their supported venue operations and be accountable for all IT services provided for Venues in their area of responsibility.
• With a focus on ensuring SLA’s and other contract terms are met, a successful candidate will effectively manage support relationships with internal teams and 3rd parties providing products that use LN infrastructure or which support LN infrastructure directly at Venues.
• The successful candidate will work with LN leadership to develop and implement infrastructure standards, policies and procedures that will ensure a world class environment for our fans and artists.
• Venue IT Managers will maintain a frequent on-site presence at supported venues to foster productive relationships with venue management and ensure adoption of support processes with proper escalation paths.
• Venue IT Managers will manage IT infrastructure requirements and onboarding for new venue construction and acquisitions. They will work closely with construction and acquisition teams to ensure deployment and adoption of Live Nation IT Infrastructure Standards.
• Venue IT Managers can expect to provide “hands-on” event support as needed for Venues in their area of responsibility
• The successful candidate will review IT riders and ensure those requirements are met for all tours coming to Venues in their area of responsibility.
• Venue IT Managers will direct and participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• The successful candidate will establish, maintain and enforce inventory management of all IT Hardware in the manager’s area of responsibility.
• Venue IT Managers will be expected to participate, and help lead cross-functional / cross-organizational team projects
• They will make quick decisions on proper ways to align customer requirements with existing company or departmental procedures
• Venue IT Managers will train and help oversee local Venue IT team member operations.
• Venue IT managers will also help troubleshoot network/application issues through all layers of the OSI model, across multiple technologies.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed