Restaurant Manager

Lou Malnati's Pizzeria•Surprise, AZ

47d•Onsite

About The Position

The Restaurant Manager is responsible for demonstrating the ability to lead team members and achieve results through them. This role requires a commitment to company values, strong guest and team member orientation, and effective communication skills. The manager will work towards conflict resolution and personal growth in managing people. They must be able to operate all necessary equipment, work varied hours including holidays, and potentially work extra days and hours as needed. Flexibility to rotate to other locations and the ability to balance labor to spreadsheets and explain variances are also key. The manager plays a crucial role in creating a safe, fun, efficient, and positive team-oriented environment.

Requirements

Demonstrate ability to lead team members and get results through others.
Commitment to Company values.
Ability to process information and goods through a computer system and register system.
Strong guest and team member orientation.
Ability to communicate effectively with team members and guests.
Willingness to work towards conflict resolution with the management team and team members.
Willingness to work on areas of growth to become a better manager of people.
Ability to operate and use all equipment necessary to run the store.
Ability to balance labor to spreadsheets and explain variances daily.
High School Diploma or GED equivalent.
Minimum 2 –3 years restaurant experience.
Required to read and write English, follow, and assign verbal and written instructions and use math.
Training in all aspects of the restaurant/carry out including but not limited to waiting tables; prep work; steam and pizza.
Must have thorough knowledge of Company products, services, policies, and procedures.

Nice To Haves

Bachelor's degree a plus.
Ability to speak Spanish a plus.

Responsibilities

Shapes the culture of the restaurant and works towards a high level of team member engagement and guest satisfaction.
Assists with achieving all budgeted financial goals, including income, sales, costs, etc.
Assists with interviewing, hiring, training, and developing team members in all aspects of the business.
Maintain team member performance appraisals, discipline, and termination.
Work with team members in creating a positive guest experience and assist with guest needs as they arise in accordance with the guidelines set by Malnati Organization.
Schedule team members in the most efficient and cost-effective manner possible.
Implement and supervise responsible and ethical cash management for the location including checking out, balancing, and making the daily cash income deposit.
Coordinate special events, drop-off catering and carry out orders.
Implements store promotions.
Responsible for inventory maintenance, purchasing and receiving per the Malnati Organization.
Maintain sanitation and cleanliness guidelines for the location per the Malnati Organization.
Monitor and maintain the high quality of service and food per the Malnati Organization.
Supervise the repair and maintenance of the store.
Report and address safety concerns.
Provide timely feedback to supervisor regarding service failures or guest concerns.
Ensure the location is prepared based on daily business needs and set up in all areas daily including but not limited to kitchen, food, prep work, cleanliness, and staffing.
Responsible for attending required weekly, monthly and ad-hoc meetings.
May delegate responsibilities with approval from their General Manager or District Manager.
Any other responsibilities as may be assigned.