Restaurant Manager

Pyramid Global Hospitality•Saint Michaels, MD

15h•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. They offer comprehensive benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, along with ongoing training. The company operates over 230 properties worldwide. The Inn at Perry Cabin, a Forbes 4-star historical gem on the Eastern Shore in St. Michaels, Maryland, is one such luxury resort. It offers upscale amenities like the Links at Perry Cabin golf course, the Spa at Perry Cabin, a fleet of sailboats, a zero-edge swimming pool, and lush gardens. The Inn at Perry Cabin values service, teamwork, professionalism & respect, integrity, and delivering results, aiming to provide exceptional guest experiences and lasting memories. This role is part of a team that enjoys an environment fostering growth and encouragement.

Requirements

Ability to communicate information regarding food and beverage to guests.
Ability to work without direct supervision.
Ability to ensure confidentiality of guest and hotel.
Ability to focus attention to details.
Ability to prioritize and organize work.
Ability to maintain a flexible schedule according to the needs of the position and the demands of the business.

Nice To Haves

High school diploma or GED
At least 1 year of experience in a luxury hotel or fine dining restaurant

Responsibilities

Serve guests in a professional, efficient, and courteous manner.
Prepare specified areas for food and beverage service.
Maintains general knowledge of: Menu, Wine List, All hotel facilities/services, enabling server to respond to guest inquiries appropriately.
Provide the absolute highest quality of food, beverage, atmosphere, and service.
Quickly address, resolve, and report any complaints or negatives situations so guests involved will leave having a positive experience overall and will return.
Complete side work promptly and in accordance with standards.
Promote and maintain strong lines of communication and teamwork between the dining room and kitchen, and all other departments as they interact with Food and Beverage.
Maintains a high standard of personal hygiene and appearance in accordance with our Dress Code Standards for uniformed associates.
Assists other associates with their job functions to ensure optimum service to guests.
Fosters and promotes a cooperative working climate, maximizing productivity and employee morale.
Performs all job functions, special projects, and tasks as assigned.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
Always be an ambassador of the hotel and the company, in and out of the workplace.
Support Forbes Standards; strive to continuously improve.
Ensure by example that the Inn at Perry Cabin philosophy is known.
Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
Be knowledgeable of, implement, communicate, and comply with policies of Inn at Perry Cabin and its Hotel Human Resources Department.
Maintain confidentiality and security of all guests and general hotel information.