Restaurant Manager

Lombardi Family Concepts • Austin, TX

10d • Onsite

About The Position

The Restaurant Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, and inter-office communications. This role requires upholding company policies and procedures at all times. The Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel, as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance. The role also involves continually striving to develop staff in all areas of managerial and professional development.

Requirements

• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
• High School Diploma or equivalent required
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Proficient in Windows Microsoft Office
• Knowledge of POS and back office reporting systems
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
• Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
• Ability to provide incentives for staff to go above and beyond the expectations of their roles
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to speak to guests fluently regarding beverage, and overall concept
• Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
• Ability to follow-up and make accurate decisions
• Strong problem-solving skills
• Ability to maintain a high level of confidentiality
• Ability to write reports, business correspondence and procedure manuals
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful always
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

Nice To Haves

• College degree preferred

Responsibilities

• Assist with recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet KAI / Lombardi Family Concepts guidelines
• Ensure that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assist and conduct conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensure nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist and/or completes additional tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED