Whitehorn Bistro - Restaurant Manager

The Lake Louise Ski Area Ltd•Lake Louise, AB

4d•Onsite

About The Position

The role of the Restaurant Manager is to oversee all front of house operations within the Whitehorn Bistro. In this position you will be responsible for training, supervising and motivating employees to ensure exceptional customer service is provided on a daily basis, and that a positive guest experience is had through interaction and satisfaction. The restaurant manager will have strong knowledge of Wines, Cocktails and structure of service. The successful Candidate will possess understanding in POS Systems, cost controlling, budget and forecasting, and overall financial oversight.

Requirements

Minimum 2-5 years supervisory experience in Food and Beverage is required
Knowledge and adherence of ALGC and Foodsafe legislation
Highly organized and detail oriented
Self motivated, can work well in a team as well as independently
Skiing/snowboarding ability and equipment
General knowledge and experience within all FOH operations in the service and hospitality industry
Excellent positive attitude
Excellent customer service skills
ProServe certification and working knowledge of AGLC legislation

Nice To Haves

Knowledge of Maitre’d POS Programming is preferred but not required
Knowledge of Scannabar POS programming is preferred but not required

Responsibilities

Lead, direct & motivate all employees while working in a “hands-on” environment
Training of new employees in departmental procedures and expectation as well as safety
Scheduling of staff to ensure adequate coverage and monitor staff performance
Meet or exceed labor, inventory & cost control targets through proper control methods dependant on levels of business
Daily inventory and stock control reports
Completion of administrative duties as required
Ensure a positive guest experience including interaction & satisfaction
Ensure a positive employee experience through training, motivation & ongoing development of all employees
Ensure cleanliness & maintenance of outlet at all times
Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
payroll tracking
Complete other tasks as assigned
Shovel snow & ensure outlet staff are also shoveling snow as and when required
Ensure quality of product & services offered at all times
Preparation of seasonal menus including Wines, Cocktail, spirits etc.
Work with the Chef De cuisine to ensure the professional seamless service that reflects the company brand

Benefits

LLSR lift pass
Reciprocal discounts with other Ski Resorts
Free LLSR recreational opportunities including guided snowshoe tours and tubing
Free employee transportation from Lake Louise, Banff and Canmore
Staff rates for Lakeshore Shuttles (Summer)
Food and Beverage discounts at designated cafeterias and restaurants
Friend and Family discounted day passes
Retail, Rental and Repair discounts
Staff rates at Skoki Backcountry Lodge
Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
Employee recognition programs
Long Service Award programs
Opportunity for educational growth and development
Optional subsidized staff housing for full-time employees
Awesome Staff events, activities, and team building events throughout the season
RRSP matching contribution depending on length of service
Extended health care plan depending on length of service
Year-round employees may be eligible for spousal and family passes