Restaurant Manager

Wheeling Park Commission•Wheeling, WV

2h•Onsite

About The Position

The Manager of Restaurants is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions.

Requirements

Must have excellent computer skills; including strong working knowledge of Microsoft Office programs
Two year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience
Three years supervisory food and beverage experience required

Responsibilities

Maintains a commitment to customer service and guest satisfaction; have a passion for creating an exceptional experience for all guests
Leads and supervises the outlets team
Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations; detailed orientated.
Conducts monthly staff meetings to include ongoing training and safety classes.
Responsible for daily report input and log book entries
Enforces high standards of hygiene and sanitation within the outlets.
Tracks payroll and revenue daily
Ensures the security of monies, credit and financial transactions
Establishes par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of team
Manages timely completion of performance appraisals
Monitors time punches in current payroll platform, ensuring accurate payroll for all associates
Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
Develops and implements controls for expense management
Implements strategies to continually improve revenues
Assists with the development, training and inspiration of outlets staff for promotion
Provides prompt follow-up to all guest concerns
Assists the Director of Food & Beverage with the design and implementation of training programs
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations; able to work well under pressure
Works with HR to recruit and hire staff
Completes all proper new hire and termination paperwork
Orders all necessary office supplies and ensures proper stocking levels
Maintains a safe and pleasant work environment
Ensures cleanliness of outlets’ storage rooms
Promotes high associate morale
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness; able to resolve problems/conflicts in a diplomatic and tactful manner
Maintains a strong knowledge of hospitality trends, especially food & beverage
Provides general resort information for guests
Utilizes labor management tools to schedule and control labor costs
Offers warm and sincere welcome/farewell for all guests of Oglebay Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons); reports all safety incidents to maintenance
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
Follows through on lost and found procedures; absolute respect for guest property should always be exercised
Maintains a professional appearance; follows all Oglebay Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Able to work a flexible schedule that will include evenings, weekends and holidays
Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees