Restaurant Manager

Kaskaid Hospitality•Woodbury, MN

3d•Onsite

About The Position

The Restaurant Manager will embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy! This role involves close collaboration with Chefs to ensure the highest quality food and beverage are served. The Manager provides continued coaching and development of all staff in executing service and guest satisfaction standards. The Assistant General Manager (AGM) is a leader in living the company's Mission, Vision, and Values, providing leadership and assistance to the General Manager to ensure all team members are guest-focused and team-focused. The AGM exercises knowledge of restaurant operations, manages staff resources, provides counsel, develops and coaches team members, and helps to build sales and profits while maintaining operating standards. The company is an equal opportunity employer and values its staff as family, passionate about creating memories for guests and ensuring every guest has a memorable dining experience.

Requirements

High school diploma or GED
3 years of experience, including supervisory experience and alcoholic beverage service.
Experience managing POS systems and daily cash controls.
Operational knowledge of the cash register, cash handling procedures, and reconciliation of multiple cash banks and reports.
Strong customer service experience, knowledge of customer service techniques, and high quality consciousness.
Ability to supervise and motivate others while acting as a role model.
Knowledge of supervisory practices and procedures.
Effective communication, problem solving, planning, organizational, and creative skills.
Desire to contribute with innovative ideas.
Manages time effectively and prioritizes tasks for efficient service.
Ability to delegate tasks effectively.
Ability to work independently as well as in a team.
Demonstrates good judgment and decision making skills.
Ability to multi-task as well as stay on task and concentrate with constant interruptions.
Conformity to the highest standards of personal integrity and ethical behavior.
Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.

Nice To Haves

Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
ServSafe or Department of Health certification a plus.

Responsibilities

Provide positive and proactive interaction with guests and maintain great relationships with guests.
Manage the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling, and performance management functions meet or exceed company specified criteria.
Implement and maintain effective two-way communication systems which reach all staff (Pre-meal, weekly, monthly meetings).
Maintain a positive working relationship with clients and service teams.
Ensure timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas.
Supervise service during dining hours.
Respond to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints.
Schedule staff and approve Hotschedules shift pickups.
Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
Train staff in proper execution of their job duties.
Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
Maintain knowledge of service requirements, detailed menu selections, major ingredients, appearance, texture, garnish, and presentation.
Participate in employee meetings, reviews, and development.
Assist with events on and off property.
Exercise knowledge of restaurant operations.
Manage staff resources.
Provide counsel, develop, and coach team members.
Help to build sales and profits while maintaining operating standards.
Anticipate guests' needs, recommend exciting new dishes, introduce them to new flavors, and work extremely hard to make sure that guests' dining experience becomes a fantastic memory.