Restaurant Manager

Smashburger 1769 Ramona & Nevada•Colorado Springs, CO

14h•Onsite

About The Position

SMASHBURGER Restaurant Manager Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger ! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better . Better Burgers. Better Teams. Better Experiences.

Requirements

1-2 years of Manager experience in restaurants
Flexible to work nights, weekends, and holidays
Follow Smashburger uniform standards
Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
Must successfully complete Smashburger training program
Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
Excellent attention to detail
Proven time management, consistency, and organizational skills
Highly motivated, self-directed, and results driven
Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
Ability to work in high and low temperatures

Responsibilities

Manage the performance of multiple Shift Leaders (SL) and Employees
Promote a fun and positive work environment
Manage the effectiveness of people focused processes and systems
Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
Reward and recognize employee performance that exceeds company standards
Manage with integrity the daily completion of operational check lists to include Line checks and uniform standards
Opening/closing check lists
Safe and deposit logs
Manage FSC operational standards daily
Manage the guest experience metrics (NPS and OSAT)
Ensure all food safety standards are followed and in compliance with all local health departments
Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
Manage the successful onboarding and training for all new employees
Support routine management communication
Follow COGS management procedures for food ordering and inventory
Follow and ensures company cash policies to ensure minimal losses through theft or shortages
Manage daily labor
Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
Manage local store marketing programs as assigned