Restaurant Manager
941 Management LLC•Lexington, KY
•Onsite
About The Position
The Restaurant Manager at The Manchester Hotel plays a crucial role in ensuring the smooth operation of both restaurant outlets. They are responsible for assisting the Director of F&B in all aspects of the restaurant, from hiring and training staff to managing budgets and ensuring customer satisfaction. The Restaurant Manager will be a subject matter expert in all systems pertaining to the restaurant outlets including Toast, Open Table, Bill, and other various systems as needed.
Requirements
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
- Proven customer service experience as a manager.
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Familiarity with restaurant management software, like OpenTable and Toast.
- Strong leadership, motivational and people skills.
- Acute financial management skills.
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus.
Responsibilities
- Coordinate daily FOH and HOH restaurant operations in assigned outlet.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts and team members on shift.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage a restaurant's good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g., discounts and social media ads).
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
- Become an expert in all systems used at both outlets including Toast and Open Table.
- Conduct interviews and initiate the hiring process of new talent.
- Conduct weekly training courses with staff to provide a better understanding of restaurant food and drink items.
- Attend weekly meetings as required pertaining to but not limited to, BEO, Events, Food Tastings, Drink Tastings, Admin, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
