Restaurant Manager
About The Position
Restaurant Manager Casa Bonita Overview: For 51 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history. Compensation Range: $70,000.00 - $78,000.00/Year Why Join Our Team: Great earning potential Affordable medical insurance available Employer-sponsored dental and vision Paid vacation and sick time Exclusive employee discounts at our Mercado store Career growth opportunities Employee family meal What You'll Do: At Casa Bonita, every team member plays a vital role in creating memorable dining and entertainment experiences for our guests. The Front of House Manager oversees daily restaurant operations to ensure exceptional service throughout the dining and bar experience. This role rotates through key Areas of Responsibility to deliver a seamless and memorable guest experience.
Requirements
- Bachelor’s degree in hospitality management or business, or related field
- Minimum of 3 years of restaurant management experience
- Proficient in POS systems and basic computer skills
- Strong leadership and team management skills
- Able to motivate and manage a team
- Strong interpersonal and communication skills
- Able to proactively identify and resolve issues, using strong conflict resolution skills to support exceptional service and a positive guest experience
- Able to communicate effectively in English
- Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays
- Able to lift and carry up to 50 pounds
- Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines
- Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts
- Able to use manual dexterity, gross motor skills, and fine motor skills
- Computer use with frequent typing and mouse activity, requiring hand-eye coordination and visual focus, with periodic breaks to reduce fatigue
- Able to use headsets, dual monitors, or other ergonomic office tools for comfort and efficiency
- Able to distinguish colors and see both up close and at a distance
- Able to work in confined spaces
- Comfortable working in loud, distracting environments
- Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue
Nice To Haves
- Bilingual in Spanish
- ServSafe Food Handler and/or ServSafe Alcohol certification
- CPR or basic first aid
Responsibilities
- Welcome and engage with all guests to create a memorable experience
- Leadership, Coaching & Engagement: Manage and support the Mercado team through supervision, coaching, and AOR ownership to drive engagement, service excellence, and continuous improvement
- Key Performance Metrics: Monitor key performance metrics, including guest satisfaction scores, service times, and operational efficiency, to identify areas for continuous improvement
- Scheduling & Team Productivity: Create effective schedules that support team productivity
- Communication & Shift Coordination: Provide timely and accurate updates with the team, including daily shift announcements and company communications
- Guest Issue Resolution: Assist staff in resolving guest issues by offering complimentary items and processing voids as needed
- Guest Support & Operational Coverage: Support staff in resolving guest issues and assist in Restaurant operations, such as a Table Captain, Guest Services Captain, Table Attendant, Table Assistant, and Guest Services Attendant, as needed to ensure smooth service delivery
- Ad hoc duties: Perform other duties or tasks as assigned by the Executive Leadership based on business needs
Benefits
- Great earning potential
- Affordable medical insurance available
- Employer-sponsored dental and vision
- Paid vacation and sick time
- Exclusive employee discounts at our Mercado store
- Career growth opportunities
- Employee family meal
- Casa Bonita also offers a benefits package that includes medical, dental, and vision insurance for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
