Restaurant Manager - Charter 18 Modern Kitchen

Belterra Park Gaming•Cincinnati, OH

2d•Onsite

About The Position

Provide direct and general management to restaurant staff in order to ensure effective and efficient operations. This role involves delivering exceptional internal and external guest service, staffing, scheduling, evaluating, training, developing, and monitoring team members. The manager will also be responsible for staff morale, ensuring guest service standards are met, and adjusting daily schedules according to business levels. They will work with the kitchen staff to ensure proper food preparation and timing, and monitor staff to ensure proper setup, schedule, and delivery of service.

Requirements

Ability to obtain and maintain valid gaming license
Excellent guest relations skills
Knowledge of wines and alcoholic beverages
Demonstrated knowledge of table-side service
Ability to maintain bar operations
Ability to communicate effectively with guests, outside contacts and team members
Ability to observe and direct actions of subordinates
Ability to effectively and efficiently move around banquet and meeting rooms
Ability to lift and move, with or without assistance, large banquet tables, other necessary items, and/or equipment
Ability to review and comprehend all necessary documentation and programs
Demonstrated management experience in a high volume restaurant.
Completion of a Bachelor’s Degree in Business Management or related field and five years’ experience directly related to food and beverage or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

Responsibilities

Deliver internal and external guest service the Boyd Gaming Way.
Staff, schedule, evaluate, train, develop and monitor team members.
Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
Hire, train, motivate, evaluate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established objectives; provide schedules to ensure appropriate staffing levels.
Responsible for staff morale through quality supervision and training; train all assigned outlet personnel to ensure guest service standards are met.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
Establish and maintain training and development procedures to ensure superior guest service standards are met.
Open and close work area at scheduled times, ensuring full preparation for operation/function; ensure cleanliness and security of company assets.
Work with Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are taken care of in order to ensure highest levels of customer satisfaction.
Monitor staff, directing necessary action to ensure the proper setup, schedule and delivery of service.