Restaurant Manager - Turtle Jack's

Days Hospitality Limited Careers•West Kelowna, BC

4d•Onsite

About The Position

At Turtle Jack’s Muskoka Grill, we embrace an All In attitude when it comes to providing our guests with a true cabin experience. Serving an abundance of fresh homemade signature items, dockside inspired cocktails, crisp cold draught and a fun relaxed atmosphere our guests are sure to relax, indulge and have a great time. The Restaurant Manager professionally represents the establishment through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.

Requirements

Minimum 2 years management experience in a comparable restaurant environment.
Knowledge of computers and restaurant software programs.
Provincially required certification for Food and Alcohol Service.
Knowledge and understanding of managing budgets, labour and food costs.
Brand and company required training as outlined during on boarding and as identified throughout your employment.
Communicate with Supervisors, Peers or Subordinates
Providing information to Supervisors, Co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Coordination, Monitoring processes and surroundings
Coordinates team to maintain a smooth running department while monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Judgment and decision making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Instructing
Ability to teach and coach others how to perform a task / action.
Writing, Active Listening Skills, and Reading Comprehension
Communicating effectively in writing. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Understanding written sentences and paragraphs in work related documents.
Oral Expression and Communication
The ability to communicate, listen and understand information and ideas through Speaking so others will understand or through spoken words and sentences.
Written Expression and Communication
The ability to communicate read and understand information and ideas through writing so others will understand.
Computer skills
Proficient in Microsoft Office programs including word, excel, PowerPoint and email programs.
Good understanding of windows based operating systems for use of PMS systems.
Good understanding of Sales Tracking software.

Responsibilities

Running and improving all operations at an excellent level while maintaining and abiding by all Turtle Jacks and Days Hospitality standards, policies and procedures.
Pleases customers by providing a pleasant dining experience.
Maximize long term profitability through positive leadership. This includes boosting team morale, increasing guest satisfaction, building sales and training future leaders.
Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, and coaching of team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
Meets restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Plans menus by consulting with the chef, estimating food costs and profits, and adjusting menus.
Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
Avoids legal challenges by conforming to the Provincial regulations with regards to alcohol sales.
Maximizes bar profitability by ensuring portion control and monitoring accuracy of charges.
Publicizes the restaurant by designing and placing advertisements; contacting local and regional publications with feature ideas; and encouraging local businesses to hold social events at the restaurant.
Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
Meet all Health & Safety standards as per British Columbia standards.
Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; and monitoring food presentation and service.
Prepares for, attends and takes the appropriate actions for weekly/monthly and annual meetings as required by the Direct Report.
Demonstrates excellent cost control skills, strong communication skills, and a detailed understanding of property operations and planning.
Effectively resolves guest issues that arise.
Maintains a professional image at all times through appearance and dress.
Maintains a healthy social workplace free from bullying or prejudice
Provides recommendations for personal and staff development and continuously works to maintain a progression plan for the department.
Knowledgeable of hotel property, amenities, area attractions and transportation.
Prepares for, attends and takes the appropriate actions for weekly/monthly and annual meetings as required by the Direct Report.
Other duties as assigned.