Restaurant Manager

Four Seasons Hotels and Resorts • Whistler, BC

10d • Onsite

About The Position

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant. They are responsible for ensuring excellent customer service, managing the restaurant staff, maintaining quality standards, and maximizing profitability. The manager plays a crucial role in creating a positive dining experience for customers while ensuring efficient and smooth restaurant operations.

Requirements

• Previous experience as a restaurant manager, preferably in a high-end dining establishment.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent customer service and communication skills.
• Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials.
• Proven track record in driving sales, achieving targets, and managing costs.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Knowledge of health and safety regulations and compliance.

Responsibilities

• Recruit, train, and supervise the restaurant staff, including waitstaff, server assistant and host.
• Schedule shifts and manage staff rotations to ensure optimal coverage during peak hours.
• Ensure payroll is processed in timely manner.
• Provide coaching, guidance, and performance feedback to employees to maintain high service and performance standards.
• Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts to enforce Golden Rule.
• Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience.
• Interact with customers, handle complaints or concerns, and address any issues promptly and professionally.
• Monitor service quality, table turnover, and overall guest satisfaction, taking appropriate actions to improve where necessary.
• Keep Open Table inventory at optimum level
• Regularly review customer feedback on Medallia, Open Table, Google and direct feedback via glitches and email and follow up with guest to ensure proper resolution and make necessary adjustments to improve service and exceed guest expectations.
• Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations.
• Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
• Ensure month end inventories are completed in a timely manner and comments updated for variance reports
• Analyze financial reports, such DRR, forecast sheets, P&L's and budgets, to identify areas for improvement and implement strategies to achieve financial targets in collaboration with Marketing and culinary team.
• Implement cost-control measures, monitor expenses, and work towards optimizing operational efficiency.
• Keep close eye on labor and Opex costs and work with Purchasing to secure best products at best pricing
• Collaborate with the marketing team to develop and implement promotions, special events, and marketing initiatives to attract and retain customers.
• Work closely with the culinary team to develop and refine the menu, ensuring a diverse selection of high-quality dishes.
• Ensure consistent food quality, presentation, and portion sizes through regular inspections and staff training.
• Monitor food preparation, cooking techniques, and adherence to food safety standards to maintain excellence in food quality.
• Ensure staff has proper tools & training to deliver exceptional guest experience
• Ensure compliance with local, provincial, and federal regulations, including health and safety standards, liquor licensing, and employment laws.
• Keep PCI compliance and controls in check on regular basis.
• Stay updated on industry trends, food safety protocols, and best practices in restaurant management.

Benefits

• Salary Range: $75,000-$81,000 annually
• Monthly Housing Allowance
• Clothing Allowance
• Annual Incentive Plan
• Winter Leisure Pass; ski pass or leisure benefit
• Use of the Fitness Facility
• Medical, Dental and Sick leave coverage
• Company pension plan
• Employee Travel Program; complimentary and reduced rates at Four Seasons Worldwide
• Excellent Training and Development opportunities
• Complimentary meal per shift in our employee dining room
• Employee Recognition Programs
• Dry Cleaning Services
• Onsite parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed