Restaurant Maintenance Technician - Austin, TX

Whataburger•Austin, TX

1d•Onsite

About The Position

As a Restaurant Maintenance Technician, you keep our restaurants running safely and reliably by diagnosing issues, completing repairs, and restoring equipment and facilities to proper operation across HVAC, commercial refrigeration, kitchen systems, and building components. You ensure work orders are completed accurately, efficiently, and on time to support smooth restaurant operations. You Make a Difference by minimizing downtime and protecting company assets, Serve with Heart by delivering high‑quality, safe, and precise workmanship that supports Family Members and contributes to great guest experiences, Win as One by communicating clearly and partnering with Restaurant and MSC Leadership, and Move Forward Boldly by using sound judgment, adapting to new technologies, and maintaining organized inventory to deliver effective solutions.

Requirements

High school diploma or GED equivalent (or equivalent work experience).
Ability to work full-time hours, with on-call rotation once a month, and ability to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations.
1+ year of field experience in HVAC and commercial refrigeration.
1+ year of experience repairing commercial kitchen equipment or equivalent technical education.
EPA or CFC Certification.
Strong working knowledge of HVAC, refrigeration, and commercial kitchen equipment systems.
Basic knowledge of carpentry, plumbing, and intermediate electrical repairs.
Ability to prioritize reactive service work, troubleshoot complex issues, and meet SLA timelines.
Demonstrated ability to communicate clearly with restaurant leaders, vendors, and the general public.
Valid driver’s license and ability to meet Whataburger MVR standards.
Ability to lift up to 50 lbs and safely work on ladders and rooftops.

Nice To Haves

HVAC state‑certified license.
CFESA certification.
State‑licensed Mechanical Contractor or Journeyman license (where applicable).
Experience supporting multi‑unit or restaurant environments.
Prior experience in building trades or facilities repair.
Familiarity with CMMS or mobile service‑ticket systems.
Ability to provide guidance or technical support to other technicians based on experience level.

Responsibilities

Support on average 10 restaurants.
Work an average of 42 hours per week.
Diagnose, troubleshoot, and repair commercial kitchen equipment, HVAC, refrigeration, and beverage systems.
Respond to service calls and emergency maintenance needs to restore equipment and facility functionality.
Complete and document repairs in accordance with work order priority and Service Level Agreements (SLAs).
Total ownership of the restaurant from curb to curb.
Perform interior and exterior restaurant repairs, including basic carpentry, plumbing, and intermediate electrical work.
Manage work orders, service documentation, and parts inventory using company systems and mobile technology.
Communicate effectively with restaurant leadership, maintenance team leadership, and vendors on repair status and next steps.
Coordinate and supervise third‑party vendors when work is outsourced for cost, timing, or expertise.
Maintain a clean, organized company vehicle, tools, and work area.
Support restaurant operations during after‑hours, on‑call, or urgent repair situations, as needed.
Comply with all company policies, safety requirements, and regulatory standards.

Benefits

Base compensation $38/hr; paid weekly
Bonus Program that scales up to 2.5X payout potential based on company results
Company Vehicle and gas card provided
5 weeks PTO
Paid Corporate Holidays
Paid Parental Leave
401(k) match $1/$1 up to 4%
Competitive Medical, Dental and Vision Benefits
Short-term and Long-term Disability Benefits
Opportunities for Career Development and Growth
Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
Tablet and phone provided
Discounted Meals for You and a Guest
Wireless Service Discounts
Computer & Software Discounts
Fitness / Gym Discounts
Awards and recognition for all you do
Retirement Celebration Program