Restaurant Maintenance Technician - Abilene, TX

Whataburger•Abilene, TX

9d•Onsite

About The Position

This position is responsible for diagnosing service issues, repairing or replacing parts, and adjusting commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components in assigned Whataburger restaurants. Key duties include performing preventative maintenance to ensure safe, efficient, and reliable equipment operation, ensuring timely and accurate completion of work orders, and managing parts inventory on a company truck. The technician will troubleshoot, repair, and maintain all Whataburger equipment, including HVAC, cooking, beverage, and refrigeration units. They are expected to communicate effectively with Maintenance Services Company (MSC) and restaurant leadership, install equipment according to safety procedures, and resolve electrical/mechanical problems. The role also covers restaurant interior and exterior maintenance, including basic carpentry, plumbing, and intermediate electrical repairs. The technician performs and documents quality repairs, advises management on repair status and budget for capital expenditure projects, and partners with the Restaurant Maintenance Supervisor. They provide 24/7 support to maintain facilities up to the Facilities Brand Standard, evaluate and outsource work when cost-effective, review and approve 3rd party vendor work, and act as a liaison. Additionally, the role involves reducing repair costs through proactive planning, assisting with implementing changes to improve productivity and profitability, and complying with all national, state, and local regulatory requirements.

Requirements

High school diploma/GED equivalent or equivalent work experience
1+ years’ field experience in the HVAC and commercial refrigeration (required)
1+ years’ work experience in commercial kitchen equipment repair or educational equivalent (required)
Environmental Protection Agency (EPA) Certification or CFC Certification (required)
State-licensed Mechanical Contractor or Journeyman’s license (required in Oklahoma)
Must be able to report to work timely and as required by operational/business needs
Must be able to work a full-time schedule and work outside of normal business hours when necessary
Must be able to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations
Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence

Nice To Haves

HVAC State Certified License (preferred)
Commercial Food Equipment Service Association (CFESA) Certification (preferred)

Responsibilities

Diagnoses service issues, replaces or repairs parts, and makes adjustments to commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components in assigned Whataburger restaurants.
Performs preventative maintenance on equipment to ensure safe, efficient, and reliable equipment operation.
Applies judgement, knowledge, and skill when restoring equipment and facilities to proper operation.
Ensures timely and accurate completion of work orders.
Works with and adapts to new or changing technology to effectively manage work orders.
Maintains proper part inventory on company truck to ensure ability to make effective and efficient repairs.
Maintains a clean and orderly work area to include company truck cleanliness and maintenance.
Troubleshoots, repairs, and maintains all Whataburger equipment, including heating, ventilation, and air conditioning (HVAC), cooking and beverage equipment and refrigerators.
Communicates continuously and effectively with Maintenance Services Company (MSC) and restaurant leadership.
Installs equipment in accordance with company safety procedures and follows safety protocols.
Resolves electrical/mechanical problems; and informs appropriate management of potential inherent dangers with equipment.
Responsible for restaurant interior and exterior maintenance to include basic carpentry and plumbing repairs and intermediate electrical repairs.
Performs and documents quality repairs that meet the work order priority and customer Service Level Agreement (SLA).
Keeps management advised on status of repair work, schedule and budget for capital expenditure projects in the assigned zone.
Partners with the Restaurant Maintenance Supervisor to ensure all service work orders are successfully executed.
Provides support to the operation of Whataburger restaurants 24/7 and keeps the facilities up to the Facilities Brand Standard.
Evaluates and outsources work when cost and schedule effective.
Reviews and approves work completed by 3rd party vendors.
Acts as liaison between vendor and restaurant management.
Reduces costs associated with equipment repairs by proactively planning and organizing assigned work orders.
Assists with implementing changes to restaurant procedures and equipment intended to improve productivity, customer service and profitability.
Complies with all national, state, and local regulatory requirements.
Assumes additional responsibilities as assigned.