Restaurant Hostess/Host
About The Position
As a warm and welcoming Host/Hostess, you are the first point of contact for our guests and play a key role in setting the tone for their dining experience. Your friendly demeanor, attention to detail, and ability to manage reservations and guest flow contribute to a seamless and memorable visit that reflects the excellence of our brand. Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington’s sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.
Requirements
- Previous experience in hospitality, customer service, or restaurant hosting preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Professional appearance and demeanor.
- Familiarity with reservation systems and basic computer skills.
- Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
- Physical ability to stand for extended periods and move throughout the restaurant.
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Manage reservations, walk-ins, and waitlists using the hotel’s reservation system.
- Escort guests to their tables and provide menus.
- Communicate estimated wait times and accommodate special seating requests when possible.
- Maintain cleanliness and organization of the host stand and entrance area.
- Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
- Coordinate with servers and managers to ensure timely seating and guest satisfaction.
- Monitor dining room flow and adjust seating plans as needed.
- Assist with guest recovery and resolve minor concerns with empathy and professionalism.
- Follow all hotel policies and procedures to ensure a safe and welcoming environment.
- Regular and reliable attendance in conformance with company standards.
- Perform other duties as assigned.
Benefits
- Competitive health & wellness benefits
- 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement
- Paid Pet Bereavement
- Training & Development opportunities
- career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates
- other discounts, perks and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
