Restaurant Hostess/Host

Westchester Country Club•City of Rye, NY

About The Position

This position is responsible for welcoming Members and Guests into our Main Club Sports House Restaurant, answering in-person and phone inquiries, managing the restaurant Entrance, and assuring an outstanding Member experience.

Requirements

Strong work ethic, punctuality, and positive demeanor are required
Availability for Friday, Saturday, Sunday schedule and some Holidays
Break and meal periods in compliance with Club standards
Maintain impeccable professional appearance and grooming standards, including compliance with Club dress code
Willingness to assist with additional assignments/projects as requested by Supervisor
Ability to work as part of a team, ensuring smooth communication, cooperation and coordination with team members
Demonstrate outstanding customer service skills
Ability to handle complaints in professional manner
Show initiative and anticipate needs
Knowledge of basic Front of House and Food & Beverage operations preferred
Excellent telephone etiquette and customer service skills
Ability to read and comprehend simple instructions
Ability to communicate effectively in English language
High School degree or equivalent; OR three to six months of related experience and/or training; OR equivalent combination of education and experience

Responsibilities

Provide arriving Members with a prompt, gracious greeting and seat them comfortably with menus
Monitor restaurant activity to determine seating and dining flow
Performing opening and closing duties as needed
Work together with Chefs and/or Managers on menu production
Print menus, reservations, and dining charts as needed
Assist with To-Go orders, assuring timely and accurate service
Assist team members with side duties, including but not limited to cleaning, stocking, silverware preparation, etc.
Maintain working knowledge of menu and specials
Respond to Member inquiries in a timely, friendly and efficient manner
Answer telephone and field calls that could include general inquiries, reservation requests, transfer calls, etc.
Utilize reservation system to input reservations and maintain seating charts
Assist with additional tasks/assignments as needed