Seasonal Restaurant Host

Saks Fifth Avenue • NM_0112_NORTHPARK, NM

2d • $18 - $20 • Onsite

About The Position

As a Restaurant Host, you are the crucial first impression and ambassador of the Neiman Marcus dining experience. Positioned at the front door, you will welcome every guest with genuine warmth, sophistication, and a gracious demeanor. Beyond greeting and seating customers, you will strategically manage reservation flows, coordinate dining room seating sections, and collaborate with the service team to ensure a seamless, high-end hospitality experience from the moment guests arrive until they depart.

Requirements

• High School Diploma or GED preferred.
• Exceptional oral and written communication skills with polished verbal telephone etiquette.
• Outstanding customer service and intuitive problem-solving skills, with a natural ability to interact graciously with the public under fast-paced conditions.
• Highly organized, detail-oriented, self-motivated, and a strong champion of a collaborative "win together" team mentality.
• Role requires physical stamina for extended periods of standing at the host stand, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.
• Must be willing to work a flexible schedule tailored to premium retail and hospitality business needs, which will include evenings, weekends, and holidays.

Nice To Haves

• Direct hands-on knowledge and experience with the OpenTable platform (or similar modern reservation software) is highly preferred.

Responsibilities

• Maintains an elegant and attentive presence at the host stand, greeting arriving and departing guests with the utmost professionalism and grace.
• Guides guests to their tables while systematically balancing wait stations to ensure an optimized service flow for the front-of-house team.
• Organizes daily reservations, maximizes seating capacity during peak hours, and strategically balances customer traffic to optimize restaurant pacing.
• Manages reservations (including VIPs, regular clients, and special requests) and handles telephone inquiries regarding restaurant hours, daily specials, and private events with impeccable phone etiquette.
• Observes dining room flow and server performance throughout the meal period, communicating with management to ensure guests receive seamless service.
• Maintains the cleanliness, organization, and pristine presentation of all physical menus and menu covers.
• Adheres strictly to established accounting procedures for any host-related transactions, utilizing the POS system efficiently for authorized payment methods.
• Actively participates in daily pre-shift meetings to stay informed about daily covers, culinary specials, and floor adjustments.
• Assists with the physical adjustments of the dining room floor as needed, which may involve safely moving tables, chairs, or highchairs.
• Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails.
• Adheres strictly to the posted work schedule, practicing absolute punctuality and following established restaurant procedures for any schedule or shift changes.

Benefits

• medical insurance
• vision insurance
• dental insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED